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For Companies At a Glance
- Tasks: Engage with prospective customers and follow up on sales appointments through outbound calls.
- Company: Join Anglian Home Improvements, a leader in home improvement solutions.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible shifts with generous holiday.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Proven telesales experience and excellent communication skills are essential.
- Other info: Remote doctor access and discounts on gym memberships and retail.
The predicted salary is between 24000 - 36000 £ per year.
At Anglian Home Improvements we are looking for Sales Support Advisors to support our Sales Support Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate and complete the sale. The role Developing and nurturing sales opportunities and negotiating a sale Engaging with prospective customers that we have already engaged with Negotiating a sale through outbound calls and overcoming objections Maximising opportunities from existing leads for business growth Achieving set sales performance targets through matching the right products and service to the prospective customer Maintaining up to date product knowledge Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation What We Need Proven success in a telesales role and the ability to be able to close a sale A passion for talking , rapport building and offering a great customer experience A proven track record of meeting and exceeding sales targets and providing an excellent customer experience. Determination to succeed, be focused and remain motivated Excellent communication skills to enhance sales values and conversion What We Offer Competitive salary and generous performance bonus with upto £31,119 per annum earnings potential Paid time off to volunteer Shifts available Monday to Friday, with a weekend rotation Staff Benefits and Perks, such as 24hr remote access to a doctor, discounted gym memeberships, a wide variety of retail and hospitality discounts Generous Staff Purchase Scheme 31 days holiday, increasing to 33 days after 2 years service Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ
Sales Support Advisors employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisors
✨Tip Number 1
Familiarise yourself with Anglian Home Improvements' products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with prospective customers.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different scenarios can help you become more comfortable with overcoming objections and closing sales during calls.
✨Tip Number 3
Network with current or former employees of Anglian Home Improvements. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your previous sales achievements in detail. Be ready to share specific examples of how you met or exceeded targets, as this will demonstrate your capability and determination to succeed in the role.
We think you need these skills to ace Sales Support Advisors
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Support Advisor. Familiarise yourself with the skills required, such as customer service and sales abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in telesales or customer service roles. Provide specific examples of how you've met or exceeded sales targets and built rapport with customers.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to engage effectively. Use clear and concise language, and consider including examples of successful customer interactions.
Tailor Your Application: Customise your CV and cover letter for the Sales Support Advisor position. Mention your passion for sales and customer service, and align your skills with the company's values of equality, diversity, and inclusion.
How to prepare for a job interview at Anglian Home Improvements
✨Showcase Your Sales Skills
Make sure to highlight your previous experience in telesales and any specific achievements you've had in closing sales. Be prepared to discuss how you overcame objections in past roles, as this will demonstrate your ability to engage with prospective customers effectively.
✨Demonstrate Customer Service Excellence
Since the role requires a balance of sales and customer service skills, be ready to share examples of how you've provided exceptional customer experiences. Discuss how you build rapport and maintain relationships with customers, as this is crucial for success in this position.
✨Know the Products Inside Out
Familiarise yourself with the products offered by Anglian Home Improvements. Being knowledgeable about the features and benefits will allow you to confidently answer questions and match the right products to customer needs during the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practising how you would handle a call with a prospective customer can help you feel more comfortable and showcase your communication skills. Think about how you would approach different scenarios, including overcoming objections and closing the sale.
