General Manager

Description

Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

We are seeking an experienced General Manager for our AutoCamp Cape Cod property. The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Regional Vice President, you will provide leadership to all departments to ensure a successful operation, deliver on financial results, delight guests, and enhance AutoCamp’s culture.

AutoCamp has revolutionized alternative lodging by blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Our properties feature upscale amenities such as spa-inspired bathrooms, luxurious linens, and bath products, complimentary bicycles, an award-winning, modern Clubhouse. AutoCamp properties have recently been featured on the cover of Sunset Magazine, Los Angeles Magazine, and Oprah Magazine.

Sound good? We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling.

Responsibilities

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Guest Satisfaction

• Focus on creating memorable guest and associate experiences
• Be available during peak arrival, departure and breakfast hours to assist front desk team and interact with guests on a daily basis
• Review daily arrival lists for special comments including VIP’s. Provide welcome amenities and ensure all special requests are followed up by front desk team
• Interact professionally with guests, clients and associates in all email, telephone and face-to-face interactions
• Respond the same day or within 24 hours to all guest email inquiries and comments
• Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
• Exceed expectations of a TripAdvisor score of 4.5 or better
• Work closely with AGM on special programming to enhance guest experience
• Create wow; provide Guest Delight and Positive First Impressions on a daily basis

Revenue Management

• Work closely with the Director of Revenue to monitor and adjust room rates based on demand, availability and budget goals.
• Participate in all weekly revenue management calls.
• Provide feedback to Director of Revenue regarding pricing strategies

Sales and Marketing

• Maintain strong working relationship with sales team
• Participate in the hotel group sales process
• Be available for site visits for potential group bookings and provide a wow factor
• Assist in providing operational feedback on group contracts
• Review weekly group pickup with sales manager
• Participate in pre-convention meetings to review group resume with client and team

Food and Beverage

• Ensure food and beverage offerings are on brand and within budget guidelines
• Assist front office team in executing F&B plan
• Ensure the F&B retail in the market is fully stocked, organized and merchandised appropriately
• Order food and beverage supplies weekly
• Establish inventory controls and participate in month-end inventory and as needed

Housekeeping & Property Operations

• Work closely with AGM and Housekeeping Supervisor to improve productivity and flex/flow scheduling to meet with budgeted labor metrics
• Monitor cleaning schedules to housekeeping and inspect 5 rooms per week to check on quality and cleanliness.
• Inspect and evaluate room status after housekeeping and maintenance tasks are completed
• Maintain cleanliness and organization of all areas including storerooms
• Coordinate with maintenance, housekeeping and outside contractors for repairs, preventative maintenance and other projects
• Provide quotes as needed to RVP for approval

People & Culture

• Lead ongoing culture initiatives on property, including working with Cultural Ambassadors, scheduling quarterly team member events and supporting philanthropic efforts
• Cultivate AutoCamp core values and culture by engaging and motivating team members
• Implement action plans based on property Happiness Survey results
• Recruit, hire, onboard, and train all new team members with a focus on culture fit
• Develop a strong management team
• Monitor labor and scheduling in adherence to budget guidelines
• Ensure all workers compensation incidents are documented following the SOP
• Ensure all guest incidents are properly documented per SOP
• Perform quarterly and annual performance reviews per SOP
• Work with People & Culture Manager on performance management and documentation

Finance

• Responsible for hotel P&L statement
• Work closely with corporate accounting team
• Focus on GOP margins and expenses to be in line with budget
• Review, approve and input invoices into accounting and expense report systems
• Maintain accurate vendor files
• Respond to accounting inquiries and chargebacks within 24 hours
• Take weekly/monthly inventory, order supplies and equipment while adhering to monthly budget
• Track all purchases within budget guidelines
• Gain approval for all non-budgeted purchases
• Actively participate in annual budget creation process
• Prepare and execute capital expense improvement plans

Other Duties

• Respond to occasional after-hours or emergency calls
• Special projects as assigned by RVP
• Represent the AutoCamp brand in the local community and participate in local chamber, associations, and non-profit organizations

Requirements

• A passion for the great outdoors
• 5+ years management experience in the hospitality industry or related industry
• 2+ years General Manager experience in the hospitality industry or related industry
• Ability to coordinate and oversee a team
• Strong verbal and written communication skills, including representing AutoCamp and the property with the press
• Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word
• Experience with Google Suite products and Asana preferred
• Familiarity with Airstreams and/or RVs is preferred
• Strong math and quantitative reasoning skills
• Ability to solve problems in creative ways and with limited resources, must be a MacGyver

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