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For Companies At a Glance
- Tasks: Lead a dynamic team in property management, ensuring top-notch service and performance.
- Company: Join Johns&Co, a fast-growing London estate agency dedicated to exceptional service.
- Benefits: Enjoy enhanced holidays, performance incentives, and access to therapy sessions.
- Why this job: Be part of a vibrant culture focused on growth and professional development.
- Qualifications: Must have senior experience in residential property management and ARLA qualification.
- Other info: Opportunity for international trips and a supportive work environment.
The predicted salary is between 40000 - 48000 £ per year.
Job Title: Head of Portfolio – Property Management
Salary: Basic salary £40,000 dependant on experience, plus a quarterly paid commission incentive.
OTE: £48,000+
Location: Vox Studios, 1-45 Durham Street, SE11 5JH
The Role
Are you a natural-born leader with a passion for property management? Do you have a knack for bringing out the best in others and thrive in a fast-paced environment? If so, then this role might be just what you\’ve been searching for.
This role will provide an all-encompassing perspective into Portfolio & team leadership within the property management industry. With providing a high level of customer service at the forefront, you will work closely with the Head of Property Management and Director to pro-actively provide outstanding property management service to our clients, exceeding their expectations and maintaining a successful management retention platform for Johns&Co.
You will regularly review quarterly KPI targets and bonuses for your team to help them reach their full potential. The successful candidate will mentor their designated property manager by liaising consistently with the Head of Training and Development providing a highly successful and efficient team, driving collective and individual success.
Your Responsibilities as Head of Portfolio:
As Head of Portfolio, you will cultivate a high-performing team through effective leadership, including regular performance evaluations that align with the business strategy to provide best-in-class property management service to enable the department/business to retain current & future managed clients. You must manage your team showing positive, passionate & motivational skills, therefore enabling them to express their desire to perform to the highest possible standard.
You will lead the resolution of first-stage resident complaints while proactively identifying and escalating potential serious complaints. You will ensure all property management operations adhere to legal and regulatory requirements, developing and implementing strategies to enhance efficiency. Furthermore, you will champion industry best practices and maintain alignment with evolving standards.
Your Skills and Experience:
- You have extensive experience within residential property management in a senior capacity.
- You are ARLA qualified.
- You are an expert communicator capable of effectively managing conflict and problem-solving.
- Your leadership skills are evident in your ability to effectively motivate and guide a team.
- You have exceptional verbal and written communication skills.
- You have the ability to multitask by employing effective time management strategies.
Why Join Us?
- Enhanced holiday allowance, including additional holiday schemes and birthday leave.
- Comprehensive benefits package, including enhanced maternity/paternity leave and death in service benefits.
- Company-wide performance-based incentives, including international trips.
- Wellbeing – As we partner with PLUMM, you will have access to therapy sessions with over two hundred trained therapists.
- Employee referrals scheme.
- Opportunities for professional development and career growth.
About Us:
At Johns&Co, we’re a fast-growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with.
We\’re not just about where we\’ve been, but where we\’re headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.
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Contact Detail:
Johns&Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Portfolio
✨Tip Number 1
Familiarise yourself with the latest trends in property management. Understanding current market dynamics and best practices will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Johns&Co.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Be ready to share specific examples of how you've motivated teams and resolved conflicts, as these are key aspects of the Head of Portfolio role.
✨Tip Number 4
Research Johns&Co thoroughly. Understand their values, mission, and recent achievements. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Head Of Portfolio
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in residential property management, particularly in leadership roles. Emphasise your ARLA qualification and any relevant achievements that demonstrate your ability to manage and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your leadership skills. Use specific examples from your past experiences to illustrate how you have successfully led teams and resolved conflicts.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as effective communication, conflict management, and time management. Provide concrete examples of how you've applied these skills in previous roles.
Show Enthusiasm for the Company: Research Johns&Co and express your enthusiasm for their commitment to providing exceptional service in the London property market. Mention how your values align with theirs and why you want to be part of their growth journey.
How to prepare for a job interview at Johns&Co
✨Showcase Your Leadership Skills
As a Head of Portfolio, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved collective goals.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends and regulations in property management. Be ready to discuss how you can implement best practices and enhance efficiency within the team.
✨Prepare for Conflict Resolution Scenarios
Given the role's focus on managing complaints, think of specific instances where you've effectively resolved conflicts. Highlight your communication skills and problem-solving strategies during these discussions.
✨Align with Company Values
Research Johns&Co's mission and values. During the interview, express how your personal values align with theirs, particularly regarding customer service and team development.
