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- Tasks: Lead a diverse team, manage shop performance, and deliver top-notch customer service.
- Company: Join Mind Retail, a charity fighting for mental health with nearly 200 shops across England and Wales.
- Benefits: Enjoy competitive salary, 25 days holiday, development workshops, and staff discounts.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Retail management experience, strong leadership skills, and a passion for customer service required.
- Other info: Embrace diversity and inclusion in a role that values your unique contributions.
About the role Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish. Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information. As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us. You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health. We're looking for someone who: has experience as a retail manager, or a similar management role has the ability to effectively lead and motivate others can plan and prioritise workload, and the workload of their team has commercial awareness has a strong customer focus demonstrates our , which are at the core of all we do Sound like you? Join our team. Join the fight for mental health. About our benefits As Shop Manager, you'll receive the fantastic benefits below: Competitive annual salary 25 days' paid holiday per year (pro-rata for part-time employees) Development workshops & courses, to help build your career Comprehensive, personalised induction programmes, tailored to your role when you join us A huge variety of additional qualifications & development programmes for anyone looking to grow their skills A strong commitment to work-life balance Family friendly policies & enhanced pay A competitive pension scheme & life assurance, available to all our employees 25% staff discount in all Mind shops Access to exclusive discounts at over 160 retailers through our employee savings app Employee Assistance Programme Cycle to Work Scheme Interest free season ticket loan About Mind Retail Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us. Equality, Diversity and Inclusion We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work. Safer Recruitment at Mind Retail We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this . Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background. This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. More details For more information and a full person specification, please click on the Job Description button below. Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application
Shop Manager employer: Mind (Retail)
Contact Detail:
Mind (Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarize yourself with Mind's mission and values. Understanding the charity's focus on mental health will help you align your leadership style and shop management approach with their goals, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in leading diverse teams. Highlight specific examples where you've motivated staff or volunteers, as this is crucial for creating the supportive environment they value.
✨Tip Number 3
Demonstrate your commercial awareness by researching current retail trends and how they impact charity shops. Being able to discuss these insights during your interview will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you prioritize workloads effectively. Share strategies you've used in the past to manage both your tasks and those of your team, as this is a key requirement for the role.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Shop Manager position. Understand the key responsibilities and the qualities they are looking for, such as leadership skills, commercial awareness, and a strong customer focus.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management or similar roles. Emphasize your ability to lead and motivate teams, as well as any specific achievements that demonstrate your commercial awareness and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health and your alignment with the charity's mission. Use specific examples from your past experiences to illustrate how you can contribute to the shop's success and community impact.
Showcase Your Values: In both your CV and cover letter, make sure to convey your commitment to equality, diversity, and inclusion. Highlight any experiences that demonstrate your ability to create a supportive environment for staff and volunteers.
How to prepare for a job interview at Mind (Retail)
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and the mission of the charity. Share any personal experiences or motivations that drive you to support this cause, as it will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples from your past experience where you successfully led a team. Highlight how you motivated staff and volunteers, and created a supportive environment, as these are key aspects of the Shop Manager role.
✨Highlight Commercial Awareness
Be ready to discuss your understanding of retail performance metrics and how you can maximize profits while maintaining high shop standards. Show that you can balance commercial success with community impact.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations in the shop, such as managing conflicts within the team or dealing with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
