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- Tasks: Join our team as an Information Assistant and support library services daily.
- Company: Carbon60 is a leading recruitment agency in the Higher Education sector.
- Benefits: Enjoy a competitive hourly rate, hybrid working, and a supportive team environment.
- Why this job: Be part of a dynamic team while enhancing your customer service skills in a vibrant library setting.
- Qualifications: 5 A*-C GCSEs or equivalent; experience in frontline service; strong Microsoft Office skills.
- Other info: This role is on-campus near Euston station, with a contract until April 2025.
One of Carbon60's clients in Higher Education sector is looking for an Information Assistant (Library) to join the team. Job Title: Information Assistant Location: London – close to Euston station Hours: 36.5 hours/week, Monday-Friday Start: date: ASAP End date: 9th April 2025 Hourly rate: £16.37 per hour Hybrid Working: On-campus role Role Overview: We are looking for a dedicated Information Assistant to join our customer-facing team. You will provide high-quality library services, support library resources, and assist with the maintenance of our collections. Key responsibilities include staffing the library service desk, assisting with library administration, and supporting technology in the library. Key Responsibilities: Staff the library desk and respond to customer enquiries. Assist with library membership, borrowing, and accessing online resources. Support the maintenance and troubleshooting of library technology. Help with the marketing and promotion of library resources and services. Maintain high standards in library spaces and assist with collection maintenance.Requirements: 5 A*-C GCSEs or equivalent qualification. Experience in a frontline service environment. Proficiency in Microsoft Office and online systems. Strong customer service skills and the ability to work collaboratively.Apply Now: If you are passionate about providing excellent library services and want to be part of a dynamic team, apply today! Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy
Information Assistant employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Assistant
✨Tip Number 1
Familiarize yourself with the specific library services and resources offered by the institution. Understanding their unique offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or frontline roles. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this is crucial for the Information Assistant position.
✨Tip Number 3
Brush up on your technical skills, especially with library technology and online systems. Being able to discuss your proficiency with these tools will set you apart from other candidates and show that you're ready to support the library's technological needs.
✨Tip Number 4
Prepare to discuss your teamwork and collaboration experiences. Since the role involves working closely with others, sharing examples of successful team projects or initiatives will demonstrate your ability to contribute positively to the library environment.
We think you need these skills to ace Information Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Information Assistant position. Tailor your application to highlight relevant experiences and skills.
Highlight Relevant Experience: Emphasize any previous experience in a frontline service environment, particularly in library settings. Mention specific examples of how you provided excellent customer service or supported technology in a library.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any online systems. Provide examples of how you've used these tools effectively in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for library services and your desire to contribute to the team. Use this opportunity to explain why you are a great fit for the role and how you can support the library's mission.
How to prepare for a job interview at Carbon 60
✨Show Your Customer Service Skills
As an Information Assistant, you'll be interacting with library users regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively.
✨Familiarize Yourself with Library Technology
Since the role involves supporting library technology, make sure you understand common library systems and tools. If possible, research the specific technologies used by the institution you're interviewing with and be ready to discuss your experience with similar systems.
✨Demonstrate Your Teamwork Abilities
This position requires collaboration with other team members. Prepare to discuss instances where you've successfully worked as part of a team, emphasizing your communication skills and how you contribute to a positive team environment.
✨Prepare for Common Library Scenarios
Think about typical situations you might encounter at the library desk, such as helping someone access online resources or managing library memberships. Practice your responses to these scenarios to show that you're ready to handle real-life challenges.
