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For Companies At a Glance
- Tasks: Engage with potential members, conduct tours, and drive sales in a vibrant leisure environment.
- Company: Join The Lensbury Resort, a stunning riverside destination with a focus on fitness and well-being.
- Benefits: Enjoy free leisure facility access, discounts, fully-funded apprenticeships, and social events.
- Why this job: Be part of a dynamic team, make connections, and contribute to a healthy lifestyle community.
- Qualifications: Sales or customer service experience preferred; passion for fitness and excellent communication skills required.
- Other info: Flexible hours with a focus on weekends; perfect for students looking to gain experience.
About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.
What\’s in it for you?
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
- Discounts – Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
Key Responsibilities
- Proactively generate new membership leads through outreach, networking, and referrals.
- Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
- Build rapport with prospective members, understanding their needs and recommending suitable membership options.
- Achieve and exceed monthly sales targets, contributing to overall business growth.
- Follow up with potential members via phone, email, and in-person meetings to convert inquiries into sales.
- Assist in organising and attending promotional events to attract new members.
- Maintain accurate records of leads, conversions, and feedback using CRM systems.
- Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
- Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.
What we’re looking for
- Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
- A proactive and results-driven mindset with a passion for achieving targets.
- Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
- Strong organisational skills and the ability to manage multiple leads effectively.
- A confident and persuasive approach to selling, with a focus on consultative sales techniques.
- Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.
Hours
16 hours per week including weekends and bank holidays. Must be available to work Fridays and Saturdays.
Membership Sales Advisor (Part Time) employer: The Lensbury
Contact Detail:
The Lensbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with The Lensbury Resort and its offerings. Understanding the unique features of the leisure club, such as the spa and various sports facilities, will help you engage more effectively with potential members during tours.
✨Tip Number 2
Network within local fitness and wellness communities. Attend events or join groups where you can meet potential members and share your enthusiasm for the benefits of joining The Lensbury Resort.
✨Tip Number 3
Practice your consultative sales techniques. Role-play scenarios with friends or family to enhance your ability to understand and address the needs of prospective members, making them feel valued and understood.
✨Tip Number 4
Be prepared to showcase your passion for fitness and well-being. Share personal stories or experiences that highlight your commitment to a healthy lifestyle, as this can resonate with potential members and inspire them to join.
We think you need these skills to ace Membership Sales Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer-facing roles, especially within the fitness, leisure, or hospitality sectors. Emphasise any achievements related to meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and well-being. Mention specific examples of how you've successfully engaged with customers and driven sales in previous roles.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Use clear and engaging language to convey your ability to build rapport with potential members.
Highlight Your Proactive Approach: Illustrate your proactive mindset by providing examples of how you've generated leads or contributed to business growth in past positions. This will show that you are results-driven and ready to take initiative.
How to prepare for a job interview at The Lensbury
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and well-being during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this will resonate with the values of the company.
✨Demonstrate Your Sales Skills
Prepare examples from your previous roles where you successfully achieved sales targets or built strong customer relationships. Be ready to discuss specific strategies you used to convert leads into sales, as this is crucial for the Membership Sales Advisor role.
✨Engage with the Interviewer
Treat the interview like a conversation rather than a Q&A session. Ask insightful questions about the company culture, membership growth strategies, and how the team collaborates. This shows your genuine interest in the role and helps build rapport.
✨Highlight Your Organisational Skills
Since the role involves managing multiple leads and maintaining accurate records, be prepared to discuss how you stay organised. Mention any tools or methods you use to track your progress and ensure follow-ups, which will demonstrate your ability to handle the responsibilities effectively.
