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For Companies At a Glance
- Tasks: Lead a brilliant team to create an amazing Lounge experience for customers.
- Company: Join a fast-growing business known for its vibrant community atmosphere.
- Benefits: Enjoy overtime pay, staff discounts, 28 days holiday, and the legendary Loungefest party!
- Why this job: Be part of a unique culture that values personal development and team success.
- Qualifications: Experience as a General Manager or similar role in hospitality is essential.
- Other info: Christmas and Boxing Day off, plus achievable bonuses and tips shared equally!
The predicted salary is between 28800 - 42000 £ per year.
Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that’ll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You’ll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You’ll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality – Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you’ll bring
- You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, cafes, or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment plus others in line with brand standards and a budget.
- You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
- Ideally some experience back of house, understanding what makes kitchen and kitchen teams click would be preferable.
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General Manager employer: Lounge
Contact Detail:
Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the Lounge's unique culture and values. Understanding what makes their environment special will help you align your management style with their expectations and demonstrate that you're the right fit for the team.
✨Tip Number 2
Network with current or former employees of the Lounge. They can provide valuable insights into the company culture and management practices, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience with KPIs and customer satisfaction will show that you can maintain the Lounge's high standards.
✨Tip Number 4
Research the local community and think about how you can enhance the Lounge's connection with it. Presenting ideas on community engagement during your interview can set you apart as a candidate who truly cares about the role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a General Manager in a lounge setting. Highlight your relevant experience in managing teams and delivering exceptional customer service.
Tailor Your CV: Customize your CV to reflect your experience in the hospitality industry, particularly in bars or restaurants. Emphasize your leadership skills, ability to manage KPIs, and any successful training or recruitment initiatives you've led.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your unique management style. Mention specific examples of how you've created a positive work environment and ensured customer satisfaction in previous roles.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to lead a team effectively. This could be improvements in customer feedback scores, successful staff training programs, or efficient budget management.
How to prepare for a job interview at Lounge
✨Show Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss how you motivate and inspire your team, share examples of successful training initiatives you've led, and explain how you handle challenges in a bar or restaurant environment.
✨Know the KPIs
Familiarize yourself with key performance indicators relevant to the role. Be ready to talk about how you've used KPIs to drive performance, manage labor costs, and ensure customer satisfaction in your previous positions.
✨Emphasize Customer Experience
Highlight your commitment to customer satisfaction. Share specific examples of how you've ensured that every customer leaves happy, and discuss any innovative ideas you have for enhancing the guest experience in the Lounge.
✨Discuss Team Dynamics
Talk about your experience in building and maintaining a strong team culture. Discuss how you approach recruitment, training, and retention, and be ready to share how you foster collaboration among front-of-house and back-of-house teams.
