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For Companies At a Glance
- Tasks: Troubleshoot and maintain software applications and infrastructure while providing user support.
- Company: Join ITL UK, a leading firm in technology solutions.
- Benefits: Enjoy flexible work options and a dynamic team environment.
- Why this job: Be part of a collaborative culture that values innovation and continuous learning.
- Qualifications: Strong communication skills and technical knowledge in various applications required.
- Other info: Participate in a rotating on-call schedule for after-hours support.
The predicted salary is between 43200 - 72000 £ per year.
Senior Consultant – EUC + Network – London, UK
Company: ITL UK
Requisition ID: 128597BR
Roles and Responsibilities
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.
- Provide support for operating system drivers, software and firmware.
- Provide support to users for home connection and work from home set up — Firm laptop or personal laptop + virtual machine.
- Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to.
- Create and maintain support documentation.
- Good understanding in the Network (LAN+WLAN) and Security network.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing afterhours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
Experience
- Excellent communication, interpersonal and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using help desk call management system.
- Technical grasp of a wide range of applications both in house and 3rd party applications.
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Senior Consultant - EUC + Network - London, UK employer: Infosys Limited
Contact Detail:
Infosys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant - EUC + Network - London, UK
✨Tip Number 1
Make sure to familiarize yourself with the specific software applications and infrastructure that are commonly used in the industry. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to operating systems and network security. Being able to discuss real-life scenarios where you've successfully resolved issues will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of ITL UK on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Stay updated on the latest trends in technology and support systems. Mentioning recent developments or tools during your conversation can showcase your commitment to continuous learning and adaptability.
We think you need these skills to ace Senior Consultant - EUC + Network - London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting, application support, and network security. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: In your cover letter, emphasize your excellent communication skills and ability to work under pressure. Provide examples of how you've successfully managed incidents and supported users in previous roles.
Showcase Technical Skills: Clearly outline your technical skills related to software applications, operating systems, and help desk management systems. Mention any relevant certifications or training programs you've completed.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and show your enthusiasm for the role.
How to prepare for a job interview at Infosys Limited
✨Show Your Technical Expertise
Be prepared to discuss your experience with troubleshooting software applications and infrastructure. Highlight specific examples where you've successfully resolved issues, especially with in-house and third-party applications.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Familiarize Yourself with Company Policies
Research Morgan Stanley's policies and procedures related to IT support. Showing that you understand and value compliance will demonstrate your alignment with the company's culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing incidents or working under pressure. Think of examples from your past experiences that showcase your problem-solving skills and ability to work on tight deadlines.
