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For Companies At a Glance
- Tasks: Support the sales team by managing orders and customer inquiries.
- Company: Join a dynamic company focused on innovation and exceptional service.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a thriving team where your contributions truly matter.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is a permanent position based in Westerham.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to join our Customer Service Team as a Sales Administrator on a part-time basis for a fixed term contract.
This role is central to supporting our strategic objectives, ensuring our customers receive outstanding service while providing vital administrative support to the external Sales Team. Our team is not just reactive – we actively promote products and find ways to add value for our customers.
What You\’ll Be Doing
- Managing customer enquiries and orders with efficiency and professionalism.
- Handling both telephone and email enquiries, providing excellent service at every touchpoint.
- Processing purchase orders via email, EDI, and customer-specific portals.
- Following procedures to resolve customer issues and ensure customer satisfaction.
- Supporting the external Sales Team with administrative and customer-focused tasks.
- Maintaining accurate records and customer databases.
- Promoting company products and services while maintaining a professional, customer-first approach.
What We\’re Looking For
Experience:
- Previous experience in B2B sales support, customer service, or telemarketing.
- Strong track record of working collaboratively as part of a team.
- Proficient in MS Office (Word, Excel, PowerPoint) and comfortable with customer databases.
- Flexible, adaptable, and able to manage multiple priorities.
Skills:
- Excellent written and verbal communication.
- Professional, friendly, and confident telephone manner.
- Strong organisational and administrative skills.
- Ability to work to deadlines and resolve issues effectively.
Attitude & Behaviours:
- Proactive and results-driven with a passion for customer service.
- Persuasive and assertive, able to overcome objections positively.
- Energetic, engaging, and innovative.
- Highly organised with exceptional attention to detail.
What Your Colleagues Say About You
- A solutions-focused, ideas-driven person.
- An engaging communicator, confident at all levels.
- Methodical, organised, and detail-oriented.
- A clear and effective communicator, both verbally and in writing.
Our Values
- Cultivates Innovation – Always remain curious.
- Active Learner – Take every opportunity to grow your capability.
- Collaborates – Share knowledge and skills across the team.
- Plans and Aligns – Stay purposeful and focused.
Why Join Us?
We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.
The Benefits
- 33 days holiday (inclusive of Bank Holidays) – pro-rata for part-time
- Annual Incentive Plan Bonus
- Employee Assistance Programme
- Life Assurance & Pension Plan
- Health & Wellbeing Programme (including health cash plan)
- High Street Reward Scheme & Refer a Friend Programme
- Free Parking & Eye Care support
- Flexible working model
- Employee Recognition Programme
Our Hiring Process
If you haven\’t heard from us within 4 weeks, please consider your application unsuccessful.
Please note – we are unable to offer sponsorship on this role.
Ready to bring your skills, energy, and customer focus to our team? Apply today and start your Fortunes Brand journey.
Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.
Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert – the brands that make up the House of Rohl.
Sales Administrator employer: Fortune Brands Innovations
Contact Detail:
Fortune Brands Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you in the interview but also show your genuine interest in the role and the company.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with our team can provide you with insider knowledge about the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience with customer service and administrative tasks. Be ready to share specific examples of how you've excelled in similar roles, as this will demonstrate your capability to thrive in our fast-paced environment.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. As a Sales Administrator, you'll be working closely with various departments, so highlighting your ability to work well with others can set you apart from other candidates.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales administration or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully supported teams in the past and how you can contribute to their innovative environment.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Fortune Brands Innovations
✨Showcase Your Organisational Skills
As a Sales Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised projects or handled various responsibilities simultaneously.
✨Emphasise Customer Service Experience
Exceptional service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers, highlighting your problem-solving skills and ability to handle challenging situations.
✨Familiarise Yourself with the Company
Research the company’s values, products, and recent developments. Showing that you understand their mission and how you can contribute will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Sales Administrator role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
