Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of IT Technicians and manage help desk operations.
- Company: Join a successful and growing business in Cambridge.
- Benefits: Enjoy a hybrid work model with 3 days on-site and 2 days remote.
- Why this job: Be part of a dynamic team and enhance your tech leadership skills.
- Qualifications: Experience in IT support and team management is essential.
- Other info: A driving license is required for this role.
The predicted salary is between 50000 - 55000 £ per year.
We are seeking an IT Support Manager to join our client based in Cambridge , the IT Support Manager will earn a salary between £50,000 – £55,000 depending on experience. The IT Support Manager will be a motivated individual, ready to join and contribute to a successful, and growing business. The IT Support Manager will lead a team of 3 IT Technicians, on the service desk who will cover 1st, 2nd and 3rd line duties. This role will require the IT Support Manager to be on-site 3 days per a week, with 2 days of home working, and will require a driving license. Responsibilities: Help desk Team Leadership and Development Tech and System support General IT Skills Technical/ subject knowledge Bespoke internal systems and company apps 3CX Telephone Systems Cloud storage technologies i.e. OneDrive / SharePoint Data Backups ERP systems External software used by the business Help Desk Management iOS Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID) Microsoft Active Directory Mimecast Networking (DHCP, DNS, IPv4, VLANs, VPN) Windows Desktop Operating Systems Windows Server Operating Systems Other technologies as required by the business Robert Half Ltd acts as an employment business for temporar…
IT Support Manager employer: Robert Half Careers
Contact Detail:
Robert Half Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and cloud storage solutions like OneDrive and SharePoint. Being able to discuss your hands-on experience with these tools during the interview will set you apart.
✨Tip Number 2
Highlight your leadership skills and experience in managing a team. Prepare examples of how you've successfully led IT support teams in the past, focusing on team development and performance improvement.
✨Tip Number 3
Since this role requires a mix of on-site and remote work, be ready to discuss your strategies for maintaining team productivity and communication in a hybrid work environment. This shows that you can adapt to the company's working style.
✨Tip Number 4
Research the company culture and values of the organization you're applying to. Tailor your responses to reflect how your personal values align with theirs, demonstrating that you're not just a fit for the role, but also for the company.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team leadership. Include specific examples of how you've managed teams and resolved technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's needs. Mention your experience with the technologies listed in the job description, such as Microsoft 365 and networking.
Highlight Leadership Skills: Emphasize your leadership abilities in both your CV and cover letter. Provide examples of how you've developed team members and improved service desk operations.
Showcase Technical Proficiency: Detail your technical skills related to the job, such as experience with cloud storage technologies and ERP systems. Be specific about your familiarity with tools like 3CX and Windows Server Operating Systems.
How to prepare for a job interview at Robert Half Careers
✨Show Your Leadership Skills
As an IT Support Manager, you'll be leading a team of technicians. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Technical Proficiency
Make sure you are well-versed in the technologies mentioned in the job description, such as Microsoft 365, Active Directory, and cloud storage solutions. Be ready to answer technical questions and possibly solve problems on the spot.
✨Highlight Your Problem-Solving Abilities
IT support is all about solving issues efficiently. Prepare to share specific examples of challenging situations you've faced and how you resolved them, showcasing your analytical skills and resourcefulness.
✨Discuss Your Adaptability
With a mix of on-site and remote work, adaptability is key. Talk about your experience with flexible working environments and how you manage your time and responsibilities effectively in both settings.
