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- Tasks: Assist customers in recovery situations while providing excellent service.
- Company: Join a dynamic team dedicated to customer satisfaction and support.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping others in challenging times while developing your skills.
- Qualifications: Must have a valid driving licence and a positive attitude towards customer service.
- Other info: No prior experience required; we provide comprehensive training for all new hires.
You: We are seeking candidates that always seek to provide great customer service in a sometimes challenging environment, people that go \’above and beyond\’ to offer our customers a solution that really fits their needs. You will need to enjoy working with customers and be able to demonstrate a positive can do attitude and at times tolerance, sympathy and understanding. A minimum of three years driving experience. A technical background is an advantage but not essential as full training will be provided. All candidates are subject to CRB checks. The role: The role involves vehicle recovery following breakdown or accident and is primarily carried out within a 100 km radius working area, although at times you may be required to carry out longer recoveries to any UK destination. Our comprehensive induction training will cover all aspects of the role and will provide you with an Industry recognised basic level accreditation. We attend breakdowns in all weathers so you need to be prepared to work outside and sometimes in difficult conditions to recover our customers. The shift pattern for this role is 4on2off OR Monday-Friday with alternate weekends.
The Company Westbourne are the largest independent roadside breakdown specialist inSouthern England. We have a passion for customer service and achieve this with great people and the latest equipment. Our services include: Vehicle Recovery for major failure or accident Roadside Repairs MobileTyreServices Mobile Fuel decontamination Workshop repairs after breakdown through our own network Onward Travel.
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Recovery Driver Trainee employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver Trainee
✨Tip Number 1
Showcase your customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this aligns perfectly with what we're looking for in a Recovery Driver Trainee.
✨Tip Number 2
Demonstrate your problem-solving abilities. Be prepared to discuss how you've handled challenging situations in the past, especially those that required patience and understanding, which are key traits for this role.
✨Tip Number 3
Familiarise yourself with our company values and mission. Showing that you understand and resonate with our commitment to excellent customer service will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your driving experience in detail. Highlight any relevant qualifications or training you've received, as well as your ability to remain calm under pressure, which is crucial for a Recovery Driver.
We think you need these skills to ace Recovery Driver Trainee
Some tips for your application 🫡
Highlight Customer Service Skills: In your application, emphasise your experience in customer service. Provide specific examples of how you've gone above and beyond to meet customer needs, especially in challenging situations.
Showcase Your Driving Experience: Make sure to detail your driving experience, particularly any relevant qualifications or certifications. Mention the types of vehicles you have driven and any special training you have received.
Demonstrate a Positive Attitude: Convey your positive 'can do' attitude in your cover letter. Use language that reflects your enthusiasm for the role and your commitment to providing excellent service, even under pressure.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that relate directly to the Recovery Driver Trainee position, ensuring that your application stands out to the hiring team.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Showcase Your Customer Service Skills
Since the role requires great customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle challenging situations with a positive attitude.
✨Demonstrate Your Driving Experience
With a minimum of three years driving experience required, make sure to discuss your driving history, including any relevant certifications or training. Be ready to explain how your experience makes you a suitable candidate for the Recovery Driver Trainee position.
✨Emphasise Your Problem-Solving Abilities
The job involves providing solutions that fit customer needs. Prepare to discuss instances where you've successfully resolved issues or provided creative solutions, showcasing your ability to think on your feet.
✨Exude a Positive Attitude
A 'can do' attitude is essential for this role. During the interview, maintain a positive demeanour, and express your enthusiasm for the position. This will help convey that you're the right fit for a customer-focused environment.
