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- Tasks: Coordinate workstreams and ensure timely job completion while providing excellent customer service.
- Company: Join Network Plus, an award-winning provider of essential utility and infrastructure services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse, inclusive workplace.
- Why this job: Be part of a team that values innovation, problem-solving, and customer satisfaction every day.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
Scheduler Our Role As a Scheduler, you will be responsible for effectively planning and coordinating the Companys work through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities We are looking for someone to: Take ownership of the workstreams, coordinating the work from receipt, through to job completion Schedule work orders in accordance with SLAs, whilst optimising travel routes and increasing productivity Provide customer service to both internal and external customers via telephone and webchat Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure that all the client and operational requirements are met in a professional and efficient manner Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Raising permits and booking in Traffic management with the relevant Councils through Street Manager, seeing through Permit requests until granted. Network Plus at a Glance Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer.We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy JBRP1_UKTJ
Scheduler employer: Network Plus Services
Contact Detail:
Network Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarize yourself with the specific scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in customer service, especially in handling both internal and external communications. Prepare examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss specific challenges you've faced in scheduling or coordination and how you overcame them. This will demonstrate your ability to provide innovative solutions.
✨Tip Number 4
Research Network Plus and understand their values around diversity and inclusion. Be ready to discuss how your unique background and experiences can contribute to their inclusive environment.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Scheduler as outlined in the job description. Highlight your relevant experience in planning, coordinating, and customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the key responsibilities mentioned. Emphasize your ability to manage workstreams, optimize travel routes, and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled similar tasks in the past and how you can contribute to Network Plus.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Network Plus Services
✨Understand the Role
Make sure you have a clear understanding of the Scheduler role and its responsibilities. Familiarize yourself with key terms like SLAs, work management systems, and customer service expectations to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves coordinating with internal and external customers, be prepared to discuss your communication style. Share examples of how you've effectively managed relationships and resolved issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified problems and implemented solutions. Highlight your ability to embrace change and provide innovative input, as this aligns with the company's values.
✨Emphasize Customer Service Experience
Customer satisfaction is key in this role. Be ready to share your experiences in providing excellent customer service, whether through phone or webchat, and how you ensured that client requirements were met efficiently.
