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- Tasks: Be the go-to person for customers, guiding them through vehicle servicing and keeping them updated.
- Company: Join Sytner Group, representing 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted car schemes, gym memberships, and more!
- Why this job: This role offers a chance to build relationships and develop your career in a supportive environment.
- Qualifications: No experience needed; just bring your willingness to learn and strong customer service skills.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Jaguar Land Rover Service Centre Ascot.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\\\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don\\\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Bracknell, Berkshire, RG12 2PW
Service Advisor, Sytner Jaguar Land Rover Service Centre Ascot employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Sytner Jaguar Land Rover Service Centre Ascot
✨Tip Number 1
Familiarize yourself with Jaguar Land Rover's products and services. Understanding the specifics of what we offer will help you provide better advice to customers and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers quickly. Role-playing scenarios with friends or family can help you feel more confident in real interactions.
✨Tip Number 3
Show your willingness to learn. Highlight any past experiences where you've successfully adapted to new roles or learned new skills. This will demonstrate your readiness for the training we provide.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints or difficult situations. We value high levels of customer satisfaction, so sharing examples of your problem-solving skills will make you stand out.
We think you need these skills to ace Service Advisor, Sytner Jaguar Land Rover Service Centre Ascot
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities, such as customer care and communication with technicians, to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your organizational skills, attention to detail, and any previous customer service experience. Even if you lack direct experience, showcase your willingness to learn and adapt.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working at Sytner and how you can contribute to their commitment to outstanding customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for a Service Advisor.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, even if they are not directly related to the automotive industry.
✨Understand the Role
Familiarize yourself with the responsibilities of a Service Advisor at Sytner. Be ready to discuss how you can effectively communicate between customers and technicians, ensuring that vehicle servicing runs smoothly.
✨Demonstrate Willingness to Learn
Since previous experience isn't mandatory, emphasize your eagerness to learn and grow within the role. Mention any relevant training or courses you've taken that showcase your commitment to personal development.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programs, and career progression opportunities. This shows your genuine interest in the position and helps you assess if Sytner is the right fit for you.
