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- Tasks: Be the friendly face of our clinics, managing patient flow and providing top-notch customer service.
- Company: Join Citydoc Medical, a leading provider in travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy 25 days annual leave, discounts, a pension scheme, and an employee referral programme.
- Why this job: Make a real impact by helping patients while working in a supportive and dynamic environment.
- Qualifications: GCSEs in English and Maths with strong communication and IT skills required.
- Other info: Flexible bank contract with shifts from Monday to Saturday, perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
ABOUT US:
Citydoc Medical are part of the European lifecare group.
European LifeCare Group is one of Europe\’s largest independent provider of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
Job title:MedicalAdministrator / Receptionist
Contract:Bank Contract
Working Hours:Monday to Saturday between 8:00am – 20:00pm. (7.5 hour shift)
BENEFITS:
Pension – 5% employer contribution based on qualified earnings.
VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
Blue Light Card – Supermarket & High Street Discounts.
Employee referral scheme.
25 days annual leave.
JOB PURPOSE:
The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.
KEY RESPONSIBILITIES:
- Act as a Receptionist for Clinics.
- Set up reception ready for the clinic and greet and assist patients.
- Deal with transactions and take payments for retail purchases.
- Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
- Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
- Maintain high standards of customer care for all travel clinic users at all times.
- Book appointments using the appointments database.
- To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
- Undertake other duties commensurate with the level of this position
- Comply with Company policies & procedures
EXPERIENCE/SKILLS:
- GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
- Prioritise and manage own workload without supervision.
- Assertive, team player and critical thinker.
- Excellent communication skills – both verbal and written.
- Excellent IT Skills.
- Must be able to drive (Desirable).
- Excellent organisational skills.
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
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Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Manchester Oxford Str[...] employer: Sikkerrejse
Contact Detail:
Sikkerrejse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Manchester Oxford Str[...]
✨Tip Number 1
Familiarise yourself with the specific services offered by Citydoc Medical. Understanding their mission to provide accessible healthcare will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Practice your customer service skills, as this role requires excellent communication and interpersonal abilities. Consider role-playing scenarios where you handle patient inquiries or complaints to build your confidence.
✨Tip Number 3
Brush up on your IT skills, especially with appointment databases and data protection protocols. Being tech-savvy will not only make you more efficient but also show that you're prepared for the administrative aspects of the job.
✨Tip Number 4
Network with current or former employees of Citydoc Medical if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Manchester Oxford Str[...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Medical Administrator / Receptionist position. Understand the key responsibilities and required skills to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your customer service experience, organisational skills, and any previous roles in a medical or administrative setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Citydoc Medical and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a front desk role.
How to prepare for a job interview at Sikkerrejse
✨Know the Company Inside Out
Before your interview, make sure to research Citydoc Medical and the European LifeCare Group. Understand their mission, values, and the services they provide. This will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Medical Administrator / Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided excellent customer service, handled difficult situations, or improved patient satisfaction. This will highlight your suitability for the role.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills. Be ready to discuss how you manage your workload, prioritise tasks, and maintain attention to detail. You might want to share specific tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience, such as how you handle patient records, manage appointments, or deal with payments. Practising your responses can help you feel more confident and articulate during the interview.
