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- Tasks: Coordinate patient bookings and provide excellent admin support in a healthcare setting.
- Company: Join Practice Plus Group, a professional and welcoming team dedicated to patient care.
- Benefits: Enjoy flexible shifts, wellbeing perks, 25 days holiday, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a supportive and friendly environment.
- Qualifications: Experience in customer service or healthcare, with strong communication and interpersonal skills required.
- Other info: Work 22.5 hours a week with varying shifts; weekend work pays more.
The predicted salary is between 14539 - 14539 £ per year.
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
We\’re looking for an organised, patient-focused Patient Pathway Coordinator to join our friendly administration team at Practice Plus Group. In this vital role, you\’ll be the first point of contact for patients and healthcare professionals — making sure every patient\’s journey runs smoothly from referral to treatment.
You\’ll be joining a collaborative and supportive team that plays a key role in ensuring our Outpatient clinics and Theatre lists are managed efficiently and filled to capacity. Every day brings new challenges, and you\’ll have the satisfaction of knowing your work directly contributes to improving patient access to high-quality care.
Working 37.5 hours a week. You will work 8 hour shifts between Monday – Friday 9am – 5pm or 10.00am – 6pm, we work on a rota system so shifts will vary week on week.
Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them.
To see what its like working for the Practice Plus Group, please see the video of testimonials below
Patient Pathway Coordinator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare system and patient pathway processes. Understanding how appointments are booked and managed will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires excellent communication, so showcasing your interpersonal skills is key.
✨Tip Number 3
Research Practice Plus Group and their values. Being able to articulate why you want to work for them and how you align with their patient-centred approach will make a strong impression.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role involves varying hours, demonstrating your willingness to adapt will show that you're a great fit for the team.
We think you need these skills to ace Patient Pathway Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in healthcare settings. Emphasise your communication skills and ability to manage difficult situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to work in a team and handle a busy workload.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of how you've successfully dealt with the public, both in person and over the phone.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Customer Service Skills
As a Patient Pathway Coordinator, you'll be dealing with patients and healthcare professionals regularly. Be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Healthcare Terminology
Understanding medical terms and processes can give you an edge in the interview. Brush up on common healthcare terminology related to patient bookings and referrals, as this will show your commitment to the role and help you communicate effectively during the interview.
✨Demonstrate Teamwork and Flexibility
This role requires working as part of a multidisciplinary team and adapting to varying shift patterns. Prepare to discuss your experiences working collaboratively with others and how you've managed your workload in a flexible manner, especially in busy environments.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Consider asking about the team dynamics, opportunities for professional development, or how the organisation supports its staff in achieving performance objectives.
