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- Tasks: Support the sales team with admin duties in a busy branch environment.
- Company: Join Mann, part of the Connells Group, a leader in estate agency.
- Benefits: Enjoy industry-leading training, career progression, and a fun team atmosphere.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Experience in admin or customer service is preferred; strong communication skills are essential.
- Other info: We encourage diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
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At Mann, part of the Connells Group, we\’re looking for a highly motivated Branch Administrator to support our fantastic team in branch in Gosport. As our Branch Administrator you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment.
What’s in it for you as our Branch Administrator?
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Supportive, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a Branch Administrator
The main purpose of your role is to support the sales team within the office with administrative duties. This will involve uploading property details onto major property portals, dealing with customer enquiries both in branch and over the phone and ensuring office expenditure is maintained within budgeted levels.
Skills and experience required to be a successful Branch Administrator
- Preferably experience as an Administrator / Secretary or similar role
- Customer focussed and comfortable in a client facing role
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Keen interest in learning and keeping up to date with industry changes
- Excellent verbal and written communication skills
Mannis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Branch Administrator employer: The New Homes Group
Contact Detail:
The New Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Administrator
✨Tip Number 1
Familiarise yourself with the estate agency industry, especially the operations of a branch. Understanding how property portals work and the typical customer enquiries can give you an edge during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate your ability to prioritise effectively, which is crucial for a Branch Administrator.
✨Tip Number 3
Network with current or former employees of Mann or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Being customer-focused is key for this role, so think of specific instances where you've successfully handled client interactions.
We think you need these skills to ace Branch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Administrator or in a similar role. Emphasise your customer service skills and any experience you have in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Branch Administrator position. Mention specific skills from the job description, such as your organisational abilities and attention to detail.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, like excellent verbal and written communication skills, resilience, and a keen interest in learning about the estate agency business.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at The New Homes Group
✨Show Your Organisational Skills
As a Branch Administrator, you'll need to demonstrate your ability to stay organised. Prepare examples of how you've managed multiple tasks or projects in the past, and be ready to discuss your methods for prioritising workload in a fast-paced environment.
✨Highlight Customer Service Experience
Since the role involves dealing with customer enquiries, it's crucial to showcase your customer service skills. Share specific instances where you successfully resolved customer issues or provided exceptional service, whether in person or over the phone.
✨Be Prepared for Technical Questions
You'll likely be asked about your experience with property portals and office software. Brush up on any relevant tools you've used and be ready to explain how you've utilised them to support administrative tasks effectively.
✨Express Your Willingness to Learn
The job description mentions a keen interest in learning and keeping up to date with industry changes. Be prepared to discuss how you stay informed about the estate agency business and express your enthusiasm for ongoing training and development opportunities.
