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- Tasks: Support the General Surgery team with admin duties and patient communication.
- Company: Join the Royal Berkshire NHS Foundation Trust, known for excellent patient care.
- Benefits: Enjoy a permanent full-time role with a supportive team and great work-life balance.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: Good IT skills and experience in customer service are essential; NHS experience is a plus.
- Other info: Located in vibrant Reading, offering great leisure and cultural opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Band 4 Patient Pathway Coordinator (CAT Team 3 – General Surgery)
This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).
We currently have an opportunity for a permanent role as a full-time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient, pro-active and patient-focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the General Surgery team.
You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
The role will provide comprehensive administrative support within the Clinical Admin Team 3 working alongside the General Surgery department and Clinicians.
You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our \”CARE\” values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
For further details / informal visits contact: Name: Amelia Miles Job title: Patient Pathway Manager Email address: amelia.miles@royalberkshire.nhs.uk Telephone number: 01183228454 #J-18808-Ljbffr
Patient Pathway Coordinator (CAT 3 - General Surgery) employer: The Royal Berkshire
Contact Detail:
The Royal Berkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator (CAT 3 - General Surgery)
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially the 'CARE' values mentioned in the job description. This will help you align your approach and demonstrate your commitment to patient care during any interactions.
✨Tip Number 2
Reach out to Amelia Miles, the Patient Pathway Manager, for an informal chat about the role. This not only shows your enthusiasm but also gives you insights that can help you tailor your approach when applying.
✨Tip Number 3
Highlight any experience you have in fast-paced environments or customer service roles. Be prepared to discuss specific examples of how you've managed pressure and maintained high standards of service.
✨Tip Number 4
Brush up on your IT skills, particularly with any systems used in healthcare administration. Being able to confidently navigate multiple computer systems will be a significant advantage in this role.
We think you need these skills to ace Patient Pathway Coordinator (CAT 3 - General Surgery)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Pathway Coordinator position. Highlight key skills such as organisation, communication, and IT proficiency in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in administrative roles, particularly in healthcare settings. Emphasise any previous work that involved patient interaction or managing data, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS values. Mention specific examples of how your skills align with the needs of the General Surgery team and your commitment to providing excellent patient service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Patient Pathway Coordinator role.
How to prepare for a job interview at The Royal Berkshire
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Patient Pathway Coordinator. Familiarise yourself with the key tasks such as scheduling appointments and processing clinic letters, as this will help you answer questions confidently.
✨Showcase Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with various computer systems. You might even want to mention specific software you've used in previous roles that could be relevant to the NHS environment.
✨Demonstrate Customer Service Experience
Highlight any previous experience you have in delivering high levels of customer or patient service. Be ready to share examples of how you've handled difficult situations or provided excellent support to patients or colleagues.
✨Familiarise Yourself with the 18 Week Pathway
While not essential, having knowledge of the 18 week pathway can set you apart from other candidates. Research this process and be prepared to discuss how it relates to the role and how you can contribute to improving patient pathways.
