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- Tasks: Assist customers with delivery queries and ensure timely package deliveries.
- Company: FedEx is a leading global express transportation company, admired for its service excellence.
- Benefits: Enjoy competitive pay, premium rates for late shifts, and full training in a supportive environment.
- Why this job: Join a diverse team focused on outstanding customer service and career growth opportunities.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a fast-paced setting with a commitment to diversity and inclusion.
Responsible for handling and sorting our freight with the highest safety standards, ensuring all shipments move seamlessly and in a timely manner.
We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Crayford.
Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering an outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.
Working Hours: 40 hours per week
Days/Shift: Monday – Friday 11:00-20:00
Salary: £14.02 per hour. Premia paid for hours worked between 7pm – 10pm, and 10pm – 6am.
What you will be doing:
- Ensuring that customers\’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the world’s most admired companies and trusted brands year after year
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.
FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, and we are an equal opportunity employer committed to a diverse and inclusive workforce that provides growth opportunities for all.
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Operations Support Agent employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and philosophy, especially the People-Service-Profit (P-S-P) approach. Understanding this will help you align your responses during interviews and demonstrate that you share their commitment to service and teamwork.
✨Tip Number 2
Highlight any previous experience in fast-paced environments or customer service roles. Be ready to discuss specific examples of how you've handled tight deadlines or resolved customer issues effectively, as this will show you're well-suited for the Operations Support Agent role.
✨Tip Number 3
Prepare to discuss your ability to work collaboratively within a team. Since communication and collaboration are key aspects of this role, think of instances where you've successfully worked with others to achieve a common goal.
✨Tip Number 4
Research common challenges faced in logistics and delivery services. Being knowledgeable about industry trends and potential issues can help you stand out in interviews, showing that you're proactive and ready to contribute to solutions.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Support Agent. Highlight your ability to work in a fast-paced environment and your experience with customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise your communication skills, ability to handle multiple tasks, and any experience with data input or logistics.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a great fit for the Operations Support Agent position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at FedEx Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with your team. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, be prepared to discuss your previous experiences in similar situations. Share specific examples where you successfully resolved issues or went above and beyond for a customer, highlighting your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
Collaboration is key in this position, so be ready to talk about how you work effectively within a team. Discuss any experiences where you maintained clear communication with colleagues or supervisors, and how that contributed to achieving common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think of examples from your past where you had to manage multiple responsibilities under pressure, and be ready to explain your thought process and the outcomes.
