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- Tasks: Assist customers with delivery queries and ensure timely package deliveries.
- Company: FedEx is a leading global express transportation company, admired for its service excellence.
- Benefits: Enjoy competitive pay, premium rates for late shifts, and full training in a supportive environment.
- Why this job: Join a diverse team focused on outstanding customer service and career growth opportunities.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a fast-paced setting with a commitment to diversity and inclusion.
As an Operations Support Agent, you will be working in a fast-paced environment and adhering to strict timelines. Location: Edinburgh.
Salary: £13.42 per hour
(Premium paid for hours worked between 19:00 – 22:00 – £1.44, and 22:00 – 06:00 – £1.74)
Hours: 35 per week
Working pattern: To be confirmed
You will be responsible for the following:
- Answering incoming calls from customers regarding collection requests and delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and reallocating failures for the next day’s delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communication and collaboration with the team, managers, and other depots.
- Following FedEx processes, procedures, and controls, as well as external regulatory requirements.
You will also provide support to your supervisor and team members as required, while complying with all legal requirements and ensuring the safe movement of freight.
In this role, you\’ll ensure that customers\’ urgent packages are delivered on time, providing high-quality customer service and making every experience outstanding.
Full training will be provided, along with a competitive salary and benefits package.
We offer excellent career opportunities for those eager to progress in a supportive, rapidly expanding environment.
Diversity & Inclusion is a core value at FedEx, reflected in our celebration of cultures, inspiration, and creating an inclusive community. FedEx in the UK is Disability Confident Committed.
FedEx is built on a philosophy that puts people first. We are an equal opportunity employer committed to a diverse workforce and providing growth opportunities for all.
Our Company
FedEx is one of the world\’s largest express transportation companies, recognized among the top 10 World’s Most Admired Companies by Fortune magazine. We serve over 220 countries and territories, driven by our dedicated team of FedEx team members committed to delivering outstanding service.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy guides all our decisions, emphasizing care for our people, exemplary service, and reinvestment into our business and staff. Our success is rooted in our people, fostering an environment of innovation and high service quality.
Our Culture
Our culture, a cornerstone of our success since the 1970s, is reflected in our behaviors and actions worldwide. It differentiates us in today’s global marketplace and supports our growth and competitiveness.
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Operations Support Agent employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and philosophy, especially the People-Service-Profit (P-S-P) approach. Understanding this will help you align your responses during interviews and demonstrate that you share their commitment to service and teamwork.
✨Tip Number 2
Highlight any previous experience in fast-paced environments or customer service roles. Be ready to discuss specific examples of how you've handled tight deadlines or resolved customer issues effectively, as this will show you're well-suited for the Operations Support Agent role.
✨Tip Number 3
Prepare to discuss your ability to work collaboratively within a team. Since communication and collaboration are key aspects of this role, think of instances where you've successfully worked with others to achieve a common goal.
✨Tip Number 4
Research common challenges faced in logistics and delivery services. Being knowledgeable about industry trends and potential issues can help you stand out in interviews, showing that you're proactive and ready to contribute to solutions.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Support Agent. Highlight your ability to work in a fast-paced environment and your experience with customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise your communication skills, ability to handle multiple tasks, and any experience with data input or logistics.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a great fit for the Operations Support Agent position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at FedEx Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with your team. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, be prepared to discuss your previous experiences in similar situations. Share specific examples where you successfully resolved issues or went above and beyond for a customer, highlighting your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
Collaboration is key in this position, so be ready to talk about how you work effectively within a team. Discuss any experiences where you maintained clear communication with colleagues or supervisors, and how that contributed to achieving common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think of examples from your past where you had to manage multiple responsibilities under pressure, and be ready to explain your thought process and the outcomes.
