Retail Manager

Do you have passion for all luxury beauty products, brands, and services?

Do you have great retail management experience?

Do you want to join Liverpool\’s Beauty Hot Spot?

If so, we want to hear from you!

Luxury Department Store Harvey Nichols is searching for a new Retail Manager to join them in Liverpool Beauty Bazaar, the only standalone beauty store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

When it opened in 2012 Beauty Bazaar transformed the landscape of luxury beauty retail. The store provides the ultimate indulgent beauty experience and the UK’s first, one-stop destination for all things beauty. On the First floor we have our lavishly appointed Champagne and cocktail bar, the WOW Bar offering an extensive Champagne and wine lists as well as delicious cocktails.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality, food market and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Bonus

You will also have access to charity days, a season ticket / bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

As Retail Manager you will be responsible for achieving planned sales targets and department objectives through effective use of the sales team ensuring highest possible standards of customer service in a manner that fully supports Harvey Nichols Ways of Working.

• Responsible for the proactive management of your team, ensuring that the highest levels of customer service face – face or via the telephone are delivered at all times.
• Responsible for the outcome of all department internal and external customer queries and complaints, either written or verbal. Ensure that they are dealt with at all levels in a professional and efficient manner and inform the Store Manager of any issues which have not been satisfactorily resolved.
• Responsible for the development of strategies to enhance customer loyalty which results in additional revenue.
• Ensure each team member is developed to their full potential throughout their Harvey Nichols career, delegating tasks where possible to ensure that all team members are gaining experience and knowledge.
• Responsible for maintaining a motivated team by ensuring that regular reviews are carried out and that the necessary capability, disciplinary and grievance procedures are followed.
• Responsible for the achievement of financial aims for the department, particularly sales and the monitoring and improvement of margin and GP contribution in line with budget.
• Responsible for actively pursuing business opportunities via promotional activities, events in store and seeking out new business where appropriate.
• Communicate effectively with the buying team to ensure stock is tailored to the local customer and that sell through rates are maximised and under / over achieving brands are highlighted effectively.
• Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimise stock loss and ensure stock accuracy.
• Maintain all stock movement procedures and ensure staff adhere to them, including twice yearly stocktake.
• To assist the General Manager to minimise stock loss and ensure security of the building and its contents through optimisation of security resources and ensure adherence to security procedures for all employees
• Responsible for the teams understanding and adherence to all security, health and safety and store regulations and policies to ensure a safe environment is maintained for customers, employees and suppliers.
• Responsible for direct reports and the management of turnover for the dept.
• Support the Store Manager to ensure that the Cash Office, Security, Maintenance and Stock Movement functions are providing a comprehensive service to the business and that there are adequate controls in all administration areas.

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Do you also have :

• Demonstrable experience in a similar retail support role
• Experience of management of company systems
• Able to work well under pressure
• Strong organisational skills
• Excellent communication skills

If this sounds like you, we want to hear from you!

Where do I sign??

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.