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- Tasks: Support Underwriters and customers through various communication channels while managing assigned accounts.
- Company: Join Zurich Insurance, a global leader in the insurance industry with a commitment to sustainability.
- Benefits: Enjoy flexible working options, a generous pension scheme, annual bonuses, and private medical insurance.
- Why this job: Kickstart your career in underwriting with opportunities for growth and a supportive team culture.
- Qualifications: No prior experience needed; just bring your passion for customer relationships and a keen eye for detail.
- Other info: Hybrid working available; we value diversity and inclusion in our workplace.
The predicted salary is between 19800 - 23800 £ per year.
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Join to apply for the Underwriting Service Advisor role at Zurich Insurance
Working hours: This role is available on a part-time, job-share or full-time basis.
Contract type: 12-month fixed term contract
Salary: Up to £23,800 depending on experience + excellent package
Location: You’ll be based in our Fareham office (hybrid working available)
Closing date for applications: 12th August 2025
The opportunity
Are you looking to get into the world of Underwriting? Do you have an innovative and proactive approach with an eye for detail? This is an exciting and varied role with excellent scope for progression into an Underwriter role. Customer experience is key to what we do so if you share our passion, we would love to hear from you!
Ideally, you may have some experience in the Insurance Industry and in an Underwriting environment but don’t worry if you don’t! If you have passion for developing and maintaining relationships with our customers and the desire to learn and progress, we will put the time and effort into your development. This also includes recognised qualifications such as CII (Chartered Insurance Institute).
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
As a member of the Underwriting Service Support team, you will support Underwriters, Brokers and Customers throughout the end-to-end process. Your days will be varied with a mixture of face to face, telephone and written communication with the teams and Global customers you support.
All of which will help you to build key relationships with your internal and external customers. Other activities include:
- Collaborates within process stakeholders.
- Acts as a mentor to junior colleagues, assisting with their development and supporting the whole team.
- Meets stipulated timeframes and executes with high quality.
- Supports the offshore team with any training and onboarding on further activities.
- Independently handle and take responsibility for assigned accounts
- Computing rates and premiums for policies, compiling appropriate; declarations, coverage forms, national/local forms, and optional endorsements, to complete a policy.
- Reviewing risk in support of underwriting decisions.
- Proactively escalate any problems and issues related to premium payment to the respective Account Manager, Underwriter and Underwriting Services.
- Provides program overviews and statistics by producing reports from the reporting platform.
- Prepares material for underwriting decision and make underwriting recommendations.
- Follows up and manages on cash collection.
- Prepares and delivers service presentations as required to brokers and/or customers.
- Ensures and maintains data quality and integrity in systems used and performs quality reviews within or across teams.
- Able to identify areas in need of continuous improvement and suggest solutions.
What are we looking for?
- Have a passion for building fantastic working relationships with our customers
- Accuracy and attention to detail
- Ability to interpret a range of insurance documentation
- Ability to proactively look for continuous improvement in daily tasks and confidence to challenge
- Working as part of a team you will support others to achieve team goals
- Confidence in own ability to make decisions
- Exceptional time management and organisation skills
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits – Employee benefits | Working at Zurich Insurance UK
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you\’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions – then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
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Underwriting Service Advisor employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially underwriting processes. Understanding key terms and concepts will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance sector, particularly those working in underwriting. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully built relationships in previous roles. This will show your passion for customer experience, which is crucial for this position.
✨Tip Number 4
Research Zurich Insurance's values and culture. Tailor your conversation during the interview to reflect how your personal values align with theirs, showcasing your enthusiasm for being part of their team.
We think you need these skills to ace Underwriting Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Underwriting Service Advisor role. Focus on customer service, attention to detail, and any previous experience in the insurance industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your desire to learn and grow within the role. Mention specific examples of how you can contribute to Zurich's customer experience.
Highlight Soft Skills: Emphasise your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for building relationships with customers and colleagues in this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Underwriting Service Advisor position.
How to prepare for a job interview at Zurich Insurance
✨Show Your Passion for Customer Experience
Since customer experience is key to the role, be prepared to discuss how you’ve successfully built relationships in previous roles. Share specific examples that highlight your proactive approach and attention to detail.
✨Demonstrate Your Ability to Learn
Even if you lack direct underwriting experience, express your eagerness to learn and develop. Mention any relevant skills or experiences that showcase your adaptability and willingness to grow within the insurance industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or make quick decisions, and be ready to explain your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company’s approach to continuous improvement. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
