Customer Service Team Leader
Customer Service Team Leader

Customer Service Team Leader

Lincoln Full-Time No home office possible
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At a Glance

  • Tasks: Lead a team to ensure quality production and meet customer specifications.
  • Company: Join a dynamic company focused on quality and safety in manufacturing.
  • Benefits: Enjoy free transport, paid breaks, and competitive pay of £14.43 per hour.
  • Why this job: Be part of a supportive team with a focus on health, safety, and productivity.
  • Qualifications: No specific qualifications required; just a passion for teamwork and quality.
  • Other info: Work on a rotating shift pattern, gaining diverse experience.

The Line Controller is to assist the OTL in the manufacture of quality products and meet production needs with due regard to Customer Specification, Hygiene, Site Rotation Policy, Health, Safety & Environmental Procedures, Production Control and Productivity.
Shift Pattern: 06:00 to 18:00, 223 rotating shift pattern (Week 1 Monday, Tuesday, Friday, Saturday / Week 2 Sunday, Wednesday, Thursday)
Pay rate: £14.43 per hour
Free transport from Sleaford, Lincoln, Boston and Grantham.
Paid breaks.

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Customer Service Team Leader employer: Pilgrims Europe

As a Customer Service Team Leader, you will thrive in a dynamic work environment that prioritises quality and safety while fostering a culture of teamwork and respect. Our commitment to employee well-being is evident through our paid breaks and free transport from nearby towns, ensuring a convenient and supportive workplace. With opportunities for professional growth and development, we empower our team members to excel and contribute meaningfully to our production goals.
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Contact Detail:

Pilgrims Europe Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Team Leader

✨Tip Number 1

Familiarise yourself with the specific production processes and quality standards relevant to our industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to maintaining high standards during the interview.

✨Tip Number 2

Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight any experiences where you improved productivity or resolved conflicts, as these are key aspects of the Customer Service Team Leader role.

✨Tip Number 3

Research our company culture and values. Understanding what we stand for will allow you to align your answers during the interview with our expectations, making you a more attractive candidate.

✨Tip Number 4

Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if our company is the right fit for you, especially regarding shift patterns and work-life balance.

We think you need these skills to ace Customer Service Team Leader

Leadership Skills
Customer Service Orientation
Communication Skills
Problem-Solving Skills
Team Management
Time Management
Attention to Detail
Health and Safety Awareness
Production Control Knowledge
Adaptability
Conflict Resolution
Training and Development Skills
Process Improvement
Data Analysis

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Team Leader. Highlight key skills and experiences that align with the role, such as leadership, communication, and problem-solving.

Tailor Your CV: Customise your CV to reflect relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to meet production needs and adhere to health and safety procedures.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention your availability for the specified shift pattern and how you can contribute to maintaining quality standards.

Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role in customer service.

How to prepare for a job interview at Pilgrims Europe

✨Understand the Role

Make sure you have a clear understanding of the responsibilities of a Customer Service Team Leader. Familiarise yourself with the production processes and how they relate to customer specifications, hygiene, and safety procedures.

✨Showcase Leadership Skills

Prepare examples from your past experiences that demonstrate your leadership abilities. Highlight situations where you've successfully managed a team, resolved conflicts, or improved productivity.

✨Emphasise Safety Awareness

Since health and safety are crucial in this role, be ready to discuss your knowledge of safety protocols and how you ensure compliance within a team. This shows that you prioritise a safe working environment.

✨Ask Insightful Questions

Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.

Customer Service Team Leader
Pilgrims Europe
P
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