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- Tasks: As a Claims Coordinator, you'll provide top-notch customer service and manage claims administration.
- Company: Join Unum UK, a leading employee benefits provider with over 175 years of experience.
- Benefits: Enjoy hybrid work, generous bonuses, 27 days holiday, and wellness support including mental health resources.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact through community initiatives.
- Qualifications: We're looking for proactive communicators with attention to detail and a background in customer service or administration.
- Other info: Full training provided; flexible working options available.
The predicted salary is between 30000 - 42000 £ per year.
Time left to apply: End Date: August 14, 2025 (13 days left to apply)
Job requisition ID: 832832
Job Posting End Date: August 13
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Claims Coordinator
Dorking or Basingstoke
Hybrid
3 days per week in the office
What will you bring?
The Claims Coordinators provide excellent customer service to both internal and external customers in all aspects of Claims Administration. To be successful in this position, you will:
- Be proactive, curious, and a confident communicator
- Have an excellent telephone manner, providing great customer service
- Speak to brokers, clients, claimants, or medical providers
- Have good attention to detail and work in a varied and fast-paced environment
- Be able to interpret information and make appropriate recommendations
- Work alone and autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a day-to-day basis
The successful Customer Service Advisors can expect:
- Full training
- Generous Bonus
- DC Pension scheme
- Life, medical, and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers
Previous successful applicants have been from backgrounds in administration, insurance, or customer services.
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Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organization. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company: Unum UK
Stay Connected with Unum
Join our talent community to receive notifications about jobs relevant to your interest.
At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.
Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental, and vision insurance; leave and absence management support; and behavioral health services.
Our 10,000+ employees work across operations in the US, UK, and Poland, as well as our dedicated Technology Centre in Ireland.
Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.
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Claims Coordinator employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Coordinator
✨Tip Number 1
Familiarise yourself with the claims process and terminology used in the insurance industry. This will not only help you understand the role better but also allow you to engage in more meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires excellent telephone manners, consider role-playing scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Research Unum Group and their values. Understanding their mission and workplace culture can help you tailor your responses in interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of Unum Group on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Claims Coordinator role, which can be invaluable during your application process.
We think you need these skills to ace Claims Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Claims Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administration, insurance, or customer service. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in previous roles and how you can contribute to creating a healthy workplace at Unum.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Claims Coordinator role.
How to prepare for a job interview at Unum
✨Showcase Your Customer Service Skills
As a Claims Coordinator, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, highlighting your proactive and confident communication style.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, be ready to discuss how you've managed tasks that required precision and accuracy. You might even want to bring along a sample of your work that showcases your attention to detail.
✨Familiarise Yourself with Claims Administration
Understanding the basics of claims administration will give you an edge. Research common processes and terminology used in the industry, and be prepared to discuss how you can apply this knowledge in the role.
✨Prepare for Teamwork Scenarios
Since the position involves both independent and collaborative work, think of examples where you've successfully worked in a team. Be ready to explain how you contribute to group dynamics and support your colleagues while also being able to work autonomously.
