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- Tasks: Help customers plan their dream holidays and provide expert travel advice.
- Company: Join Travelbag, part of the Emirates Group, where travel is made easy and enjoyable.
- Benefits: Enjoy uncapped commission, travel discounts, and 25 days annual leave plus more perks!
- Why this job: Be part of a passionate team, build lasting customer relationships, and explore the world.
- Qualifications: Experience in selling long haul destinations and exceptional customer service skills required.
- Other info: Participate in fam trips, ongoing training, and enjoy a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.
We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Cobham.
Required qualifications and experience
- Experience of selling long haul destinations and tailor-made holidays.
- Exceptional customer service skills, driven by your passion for travel and motivated to meet and exceed your targets.
- GDS experience would also be an advantage.
- If you have experience of working in a target-driven environment as well as experience of travelling long haul, we’d be happy to hear from you too.
Compensation and benefits
- Uncapped commission scheme; average commission of £24K on top of base salary, with top performers averaging £55K in commission.
- OTE: in your 1st Year you can expect a minimum OTE of £35K rising to £39K in Year 2, depending on experience.
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays).
- Additional annual leave purchase scheme.
- Company pension scheme; life assurance; employee assistance programme; mental health support.
- Belong programme (ERGs) and ongoing development with an in-house People Development Team.
- Fam Trips and incentives; travel discounts; supplier events; annual conference; cycle to work scheme; long service awards; reward & recognition; volunteer days; dnata4good.
- Refer a friend scheme; free eye care tests; free Taste Card membership and complimentary tea/coffee in all shops.
Training and development
- Initial 4-week interactive training period with our in-house training team.
- Join our academy with dedicated support and coaching from your manager.
- Opportunities to enhance product and destination knowledge, including weekly product training and supplier-hosted events.
Working hours
Travel Consultants work 37.5 hours per week, 5 days over 7, from 9:00am to 6:00pm. In peak periods we may be open 9:00am to 9:00pm to meet customer demands.
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Travel Consultant employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with long-haul destinations and tailor-made holidays. Being able to speak confidently about various locations and travel options will impress the hiring team and show your passion for travel.
✨Tip Number 2
Prepare for the online 'Get to know Travelbag' session by researching the company’s history, values, and recent news. This will help you engage more effectively and demonstrate your genuine interest in joining their team.
✨Tip Number 3
Practice your recorded video interview skills by simulating the experience. Focus on articulating your customer service skills and how your travel experiences have shaped your approach to helping clients.
✨Tip Number 4
Network with current or former Travel Consultants if possible. They can provide insights into the role and the company culture, which can be invaluable during your interviews.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in selling long haul destinations and tailor-made holidays. Emphasise any relevant customer service skills and achievements that demonstrate your passion for travel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the job description, such as working in a target-driven environment or your own long haul travel experiences.
Prepare for the Video Interview: Since you'll be completing a recorded video interview, practice answering common interview questions related to customer service and travel. Ensure you convey your personality and passion for travel clearly.
Showcase Your Knowledge: During the application process, demonstrate your knowledge of popular long haul destinations and tailor-made holiday options. This will show your potential employer that you are well-informed and ready to assist customers effectively.
How to prepare for a job interview at dnata
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences and how they have shaped your understanding of different destinations. This will demonstrate your genuine enthusiasm, which is crucial for a role as a Travel Consultant.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with the company's focus on building fantastic relationships with clients.
✨Familiarise Yourself with GDS Systems
If you have experience with Global Distribution Systems (GDS), be ready to discuss it. If not, take some time to learn the basics before your interview. Showing that you're proactive about understanding the tools used in the industry can set you apart from other candidates.
✨Prepare for Target-Driven Questions
Since the role involves meeting targets, be prepared to discuss your experience in target-driven environments. Think of specific examples where you met or exceeded sales goals, and be ready to explain your strategies for achieving success.
