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- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in building the UK's best network and empowering communities.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts across thousands of retailers.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact on communities.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours with 16 hours per week, including weekends, in a lively shopping complex.
Retail Customer Advisor (Liverpool, South John Street) – 16 hours
Join to apply for the Retail Customer Advisor (Liverpool, South John Street) – 16 hours role at VodafoneThree
Retail Customer Advisor (Liverpool, South John Street) – 16 hours
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Join to apply for the Retail Customer Advisor (Liverpool, South John Street) – 16 hours role at VodafoneThree
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Company Description
Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 16 hours across 2-3 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Three Store on Liverpool\’s South John Street is located within the vibrant Liverpool ONE shopping complex, surrounded by a variety of retail outlets, restaurants, and close to attractions like the Royal Albert Dock and the historic Cavern Quarter. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
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Retail Customer Advisor (Liverpool, South John Street) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Liverpool, South John Street) - 16 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their offerings will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Visit the Liverpool ONE shopping complex and observe how the current Retail Customer Advisors interact with customers. This will give you insights into their customer service approach and help you align your style with their expectations.
✨Tip Number 3
Network with current employees or connect with them on platforms like LinkedIn. Engaging with those already in the company can provide you with insider tips and potentially a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will showcase your dedication to service excellence, a key quality they are looking for.
We think you need these skills to ace Retail Customer Advisor (Liverpool, South John Street) - 16 hours
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales targets and provide excellent customer service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of VodafoneThree that resonate with you, such as their commitment to inclusivity and community engagement, and explain how you can contribute to their goals.
Showcase Your Customer Service Skills: Use examples from your past experiences to illustrate your customer service skills. Highlight situations where you went above and beyond to meet customer needs or resolved issues effectively, as this will demonstrate your suitability for the role.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on customer engagement.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you've successfully collaborated with others in previous jobs. Highlight any specific instances where your contributions helped achieve team goals or improved the work environment.
✨Prepare for Problem-Solving Scenarios
Think of a few challenging customer situations you've faced and how you resolved them. This will showcase your resourcefulness and proactive approach, which are key qualities the company is looking for in a Retail Customer Advisor.
✨Research VodafoneThree
Familiarise yourself with VodafoneThree's values, products, and recent initiatives. Being knowledgeable about the company will not only impress your interviewers but also help you articulate why you want to be part of their mission to connect communities.
