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- Tasks: Lead the Council’s stage 2 complaints process and resolve complex issues.
- Company: Join a forward-thinking team focused on service improvement and accountability.
- Benefits: Enjoy hybrid working with up to 2 days remote each week and inclusive workplace culture.
- Why this job: Make a real impact by fostering a culture of learning and accountability in the community.
- Qualifications: Passion for service improvement and skills in resolving complex complaints are essential.
- Other info: Proud member of the Disability Confident employer scheme, promoting inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Remote working: Hybrid – work remotely up to 2 days per week
Join Our Team as a Corporate Complaints Officer
Are you passionate about service improvement and skilled in resolving complex issues? We’re looking for a Corporate Complaints Officer to join our Information Governance and Complaints Team. In this role, you will lead the Council’s stage 2 complaints process and help foster a culture of accountability and learning.
Proud member of the Disability Confident employer scheme
The Disability Confident scheme indicates that a Disability Confident employer generally offers an interview to any applicant who declares they have a disability and meets the minimum criteria for the job. Please note that during high-volume, seasonal, or peak recruitment times, the employer may limit the total number of interviews offered to both disabled and non-disabled applicants. For more details, please visit Disability Confident.
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Corporate Complaints Officer employer: NEW FOREST DISTRICT COUNCIL
Contact Detail:
NEW FOREST DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Complaints Officer
✨Tip Number 1
Familiarise yourself with the Council's complaints process and any recent changes in policies. This knowledge will not only help you understand the role better but also demonstrate your commitment to service improvement during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will clearly showcase your problem-solving abilities.
✨Tip Number 4
Research the values and mission of the organisation. Aligning your personal values with theirs can be a strong talking point in interviews, showing that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Corporate Complaints Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Corporate Complaints Officer position. Tailor your application to highlight your relevant experience in service improvement and issue resolution.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed complaints or resolved complex issues. Use specific examples to demonstrate your problem-solving skills and ability to foster a culture of accountability.
Showcase Your Skills: Make sure to include key skills that align with the job requirements, such as communication, empathy, and analytical thinking. Mention any training or certifications related to complaints handling or customer service.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the organisation. Mention why you are particularly interested in working for this employer and how you can contribute to their goals.
How to prepare for a job interview at NEW FOREST DISTRICT COUNCIL
✨Understand the Complaints Process
Familiarise yourself with the Council’s stage 2 complaints process. Be prepared to discuss how you would handle complex issues and ensure service improvement, as this will demonstrate your understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complaints or complex issues. Highlight your approach to finding solutions and how it led to positive outcomes.
✨Emphasise Accountability and Learning
Discuss how you can foster a culture of accountability and learning within the team. Share ideas on how to implement feedback mechanisms that can improve services based on complaints received.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle difficult situations. Practice responding to hypothetical complaints, focusing on your thought process and decision-making skills.
