SPECIALIST WOMENS CASE CO-ORDINATOR

Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need.

About the job

As a Specialist Women’s Case Co-ordinator, you’ll play a vital role within Cardiff’s Homelessness Multi-Disciplinary Team (MDT) — a collaborative network of professionals delivering holistic, person-centred support to individuals experiencing homelessness.

In this role, you will:

Deliver assertive, needs-led outreach and support to women sleeping rough or facing entrenched homelessness, with a focus on long-term engagement and harm reduction.

Work closely with MDT partners — including housing officers, social workers, health professionals, and support agencies — to build integrated and coordinated support pathways.

Manage a caseload of women with complex needs, carrying out in-depth assessments and developing personalised support plans tailored to each individual’s circumstances.

Respond to a range of overlapping issues such as domestic abuse, sexual violence, exploitation, offending behaviour, and substance misuse, using a trauma-informed approach to provide emotional support and practical interventions.

Advocate on behalf of the women you support in multi-agency settings, including MARAC and SWOT meetings, ensuring their voices are represented and their needs are prioritised in decision-making.

Support access to appropriate accommodation, accompany clients to appointments, and help them engage with specialist services to improve their safety, wellbeing, and long-term outcomes.

Contribute to the strategic and operational development of the MDT by participating in relevant strategy groups, women-specific forums, and sector conferences — feeding back learning and best practice to enhance the service as a whole.

What We Are Looking For From You

We are seeking dynamic, motivated, and creative individuals who can build and maintain positive, trusting relationships with women facing complex and challenging circumstances.

This is an exciting opportunity open to candidates from a variety of professional backgrounds who are passionate about making a real and lasting difference. While proven experience working with individuals with complex behaviours and a solid understanding of the challenges faced by homeless women is highly desirable, we also value empathy, resilience, and a strong commitment to person-centred support.

The role operates in a demanding and often fast-paced environment, so the ability to remain calm under pressure, adapt to changing situations, and use sound judgement is essential. You will be expected to work collaboratively within the homelessness multidisciplinary team and across partner organisations, contributing positively to a culture of respect, inclusion, and continuous learning.

Additionally, the successful candidate will support the management team by assisting with the day-to-day running of the service, contributing to service development initiatives, and supporting other staff members as needed. Strong organisational skills, effective communication, and a proactive approach to problem-solving will be key to thriving in this role.

A commitment to safeguarding, equality, diversity, and confidentiality is fundamental, along with a willingness to engage in ongoing professional development and training to enhance your knowledge and skills.

If you are compassionate, resilient, and ready to champion positive change for some of the most vulnerable women in Cardiff, we encourage you to apply.

Additional information

This post is temporary until 01/04/2026.

This post is subject to Disclosure and Barring Service Enhanced checks.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Head teacher / Governing Body.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As this is such an interesting role, we would encourage you to have an informal conversation in advance with Khaleel Alaale on 07825268307 or Khaleel.Alaale@cardiff.gov.uk

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary

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