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For Companies At a Glance
- Tasks: Handle inbound calls, troubleshoot tech issues, and assist users with app setup.
- Company: Join a dynamic tech firm located in the heart of Central London.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Gain valuable experience in customer service while working in a vibrant tech culture.
- Qualifications: Minimum of 6 months experience in a similar customer service role required.
- Other info: This is an ongoing temp position requiring a commitment of at least 6 months.
The predicted salary is between 24000 - 36000 £ per year.
Ongoing temp Customer Services Agent (ID:22109)
We are currently looking for Customer Services Agents to join a Tech firm based in Central London. The hours are 9-6 with some hybrid working available. This is mainly a telephone based role with some coordination duties included. This position could suit individuals who have a minimum of 6 months experience in a similar role. This is an ongoing temp position which requires a minimum of 6 months commitment. The role Inbound calls Post-installation enquiries Technical troubleshooting User education, app/ charger set-up Ad hoc duties
Angela Mortimer is acting as an employment business for this job listing.
For further information how Angela Mortimer acts as an employment agency or as an employment business see our legal information.
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Ongoing temp Customer Services Agent (ID:22109) employer: Angela Mortimer
Contact Detail:
Angela Mortimer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ongoing temp Customer Services Agent (ID:22109)
✨Tip Number 1
Familiarise yourself with the tech products and services offered by the company. Understanding their offerings will help you answer questions confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role is primarily phone-based, being able to convey information clearly and effectively will be crucial. Consider role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or technical issues, as these are likely to come up in the interview. Having specific examples ready can showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Ongoing temp Customer Services Agent (ID:22109)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially any telephone-based work. Emphasise skills like technical troubleshooting and user education, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Customer Services Agent role. Mention your experience with post-installation enquiries and any familiarity with tech products to show you understand the job.
Showcase Communication Skills: Since this role involves handling inbound calls, demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively resolved customer issues in the past.
Highlight Commitment: As this is an ongoing temp position requiring a minimum of 6 months commitment, make sure to express your willingness to commit to the role in both your CV and cover letter. This shows you are serious about the opportunity.
How to prepare for a job interview at Angela Mortimer
✨Know the Company
Before your interview, take some time to research the tech firm you're applying to. Understand their products, services, and company culture. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Expect questions related to customer service scenarios, such as handling difficult customers or troubleshooting technical issues. Prepare specific examples from your past experience that demonstrate your skills and problem-solving abilities.
✨Showcase Your Communication Skills
Since this is a telephone-based role, it's crucial to demonstrate strong verbal communication skills. Practice speaking clearly and confidently, and be ready to explain complex concepts in simple terms, especially regarding technical troubleshooting.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
