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- Tasks: Join us as a Telephony Business Analyst to enhance telephony systems and processes.
- Company: Be part of a dynamic team shaping the future of business technology.
- Benefits: Enjoy remote work flexibility and a competitive contract rate.
- Why this job: Make an impact by aligning business needs with innovative tech solutions.
- Qualifications: Knowledge of telephony systems and strong communication skills are essential.
- Other info: This is a 6-month contract role based in the City of London.
The predicted salary is between 36000 - 60000 £ per year.
Telephony Business Analyst – Dynamics Contact Centre
Job Type
Contract/Temporary
Location
City of London, London
Negotiable
Job Ref
BBBH165558_1753874411
Date Added
July 30th, 2025
Consultant
harry cooper
Telephony Business Analyst – Dynamics Contact Centre
Remote based
Outside IR35
6 month contract
We\’re looking for a dynamic and detail-oriented Business Analyst to play a key part in shaping the future of telephony systems and business processes; ensuring alignment between business needs and technical solutions.
Key responsibilities
- Elicit, analyse, and validate business and system requirements to support the development of new or enhanced software, systems, and processes.
- Manage requirements throughout the delivery lifecycle, facilitating trade-offs that balance stakeholder needs with budgetary, technical, and regulatory constraints.
- Apply innovative thinking and past experience to improve products, services, and operational effectiveness.
- Ensure alignment between business and technical requirements, providing constructive challenge where needed.
- Write clear and comprehensiveUser Stories and Acceptance Criteria.
- Conduct user testing of developed features and stories to ensure they meet business expectations.
- Leverage market knowledge to bring creative, forward-thinking solutions to business challenges.
Key requirements
- Knowledge of the telephony implementation lifecycle
- Knowledge of telephony systems such as Dynamics Contact Centre
- Ability to work quickly, efficiently and methodically
- A strong team player who is confident in their ability
- Experience of cloud technologies and agile methodologies
- Very strong communication, influencing and negotiation skills
- Ability to build effective relationships with senior managers and other key internal and external stakeholders
- High impact presentation skills, demonstrated leadership skills and ability to think strategically
- Proactively sharing \’what works best\’ with others across the organisation
- Actively listens to the views of colleagues and business leaders, but also has the strength of character to challenge where required to ensure operational excellence
- Planning, organising, and managing skills, and ability to prioritise
- Broad knowledge and understanding of telephony products and services
If this role is of interest to you and you have all the required skills, please apply with an updated CV!
Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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Telephony Business Analyst - Dynamics Contact Centre employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Business Analyst - Dynamics Contact Centre
✨Tip Number 1
Familiarise yourself with the Dynamics Contact Centre platform. Understanding its features and functionalities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the telephony and business analysis fields. Attend relevant webinars or local meetups to connect with others who may provide insights or referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed requirements and facilitated stakeholder communication. This will showcase your ability to align business needs with technical solutions.
✨Tip Number 4
Stay updated on the latest trends in telephony systems and cloud technologies. Being knowledgeable about current developments can give you an edge during discussions with interviewers.
We think you need these skills to ace Telephony Business Analyst - Dynamics Contact Centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Telephony Business Analyst position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Targeted CV: Your CV should reflect your experience with telephony systems, particularly Dynamics Contact Centre. Emphasise your knowledge of the telephony implementation lifecycle and any relevant cloud technologies or agile methodologies you've worked with.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and provide specific examples of how you've successfully managed business and system requirements in the past. Highlight your strong communication and negotiation skills, as these are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application demonstrates attention to detail, which is essential for a Business Analyst role.
How to prepare for a job interview at Lorien
✨Understand the Telephony Implementation Lifecycle
Make sure you have a solid grasp of the telephony implementation lifecycle. Be prepared to discuss your experience with telephony systems, particularly Dynamics Contact Centre, and how you've contributed to similar projects in the past.
✨Showcase Your Analytical Skills
Highlight your ability to elicit, analyse, and validate business and system requirements. Prepare examples of how you've managed requirements throughout the delivery lifecycle and facilitated trade-offs between stakeholder needs and constraints.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication and negotiation skills, practice articulating your thoughts clearly. Be ready to discuss how you've built effective relationships with senior managers and stakeholders in previous roles.
✨Prepare for User Testing Scenarios
Be ready to talk about your experience conducting user testing of developed features. Think of specific instances where you ensured that the outcomes met business expectations and how you approached any challenges that arose during the process.
