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For Companies At a Glance
- Tasks: Lead customer experience surveys and analyse feedback to drive improvements.
- Company: Join an award-winning Research and Insight Team at a leading financial institution.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by shaping customer experiences and enhancing satisfaction.
- Qualifications: Ideal for those with research experience and a passion for customer insights.
- Other info: This is a 12 to 16 month fixed-term contract with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We have an exciting new opportunity within our award-winning Research and Insight Team. The function is responsible for ensuring that we listen to and act on feedback from members, customers, non-customers, brokers, SMEs and employees.
Following the acquisition of the Co-operative Bank, this role is responsible for leading the alignment of all of our Customer Experience (NPS) surveys …
Customer Insight Manager (Research) 12 to 16 month FTC employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Manager (Research) 12 to 16 month FTC
✨Tip Number 1
Familiarise yourself with our current Customer Experience (NPS) surveys and the methodologies we use. Understanding these tools will not only help you in interviews but also demonstrate your genuine interest in our approach to customer insights.
✨Tip Number 2
Network with professionals in the research and insight field, especially those who have experience in customer feedback analysis. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've previously acted on customer feedback to drive improvements. Highlighting your practical experience in this area will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in customer experience and research methodologies. Being knowledgeable about current best practices will show that you're proactive and ready to contribute to our team from day one.
We think you need these skills to ace Customer Insight Manager (Research) 12 to 16 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Customer Insight Manager. Highlight key skills such as research methodologies, data analysis, and customer feedback management.
Tailor Your CV: Customise your CV to reflect relevant experience in customer insights and research. Use specific examples that demonstrate your ability to analyse customer feedback and implement changes based on insights.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the importance of feedback. Mention any previous roles where you successfully led research projects or improved customer satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as analytical thinking, communication, and project management. Provide examples of how you've used these skills in past roles to drive customer insights and improvements.
How to prepare for a job interview at Coventry Building Society
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Insight Manager. Be prepared to discuss how your experience aligns with their needs, especially in relation to customer feedback and survey management.
✨Showcase Your Analytical Skills
As this role involves analysing customer insights, be ready to provide examples of how you've successfully used data to drive decisions in previous roles. Highlight any specific tools or methodologies you are familiar with that can help in gathering and interpreting customer feedback.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle feedback. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your thought process and the impact of your actions.
✨Demonstrate Your Passion for Customer Experience
Express your enthusiasm for improving customer experiences. Share any relevant projects or initiatives you've been involved in that showcase your commitment to understanding and enhancing customer journeys.
