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For Companies At a Glance
- Tasks: Lead customer experience surveys and analyse feedback to drive improvements.
- Company: Join an award-winning Research and Insight Team at a leading financial institution.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by shaping customer experiences and enhancing satisfaction.
- Qualifications: Ideal for those with research experience and a passion for customer insights.
- Other info: This is a 12 to 16 month fixed-term contract with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We have an exciting new opportunity within our award-winning Research and Insight Team. The function is responsible for ensuring that we listen to and act on feedback from members, customers, non-customers, brokers, SMEs and employees.
Following the acquisition of the Co-operative Bank, this role is responsible for leading the alignment of all of our Customer Experience (NPS) surveys …
Customer Insight Manager (Research) 12 to 16 month FTC employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Manager (Research) 12 to 16 month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and insights. Understanding current methodologies and tools used in NPS surveys will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the research and insight field. Attend relevant webinars or local meetups to connect with others who can provide insights into the role and the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've acted on customer feedback in previous roles. Highlighting your experience in aligning customer insights with business strategies will demonstrate your fit for the position.
✨Tip Number 4
Research StudySmarter's approach to customer insights and their recent projects. Being knowledgeable about our initiatives will show your genuine interest in the role and help you stand out during interviews.
We think you need these skills to ace Customer Insight Manager (Research) 12 to 16 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Customer Insight Manager. Highlight key skills such as research methodologies, data analysis, and customer feedback management.
Tailor Your CV: Customise your CV to reflect relevant experience in customer insights and research. Use specific examples that demonstrate your ability to analyse customer feedback and implement changes based on insights.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the importance of feedback. Mention how your previous experiences align with the goals of the Research and Insight Team.
Highlight Relevant Skills: In your application, emphasise skills such as analytical thinking, communication, and project management. Provide examples of how you've successfully led research projects or improved customer experiences in the past.
How to prepare for a job interview at Coventry Building Society
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Insight Manager. Familiarise yourself with customer experience metrics like NPS and be ready to discuss how you would leverage feedback from various stakeholders.
✨Showcase Your Research Skills
Prepare examples of past research projects you've led or contributed to. Highlight your ability to analyse data and translate insights into actionable strategies that improve customer experience.
✨Demonstrate Communication Skills
As this role involves liaising with different groups, practice articulating your thoughts clearly. Be prepared to discuss how you would communicate findings to both technical and non-technical audiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to customer feedback and how you would implement changes based on that feedback.
