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- Tasks: Provide support to vulnerable service users through call handling and home visits.
- Company: Service Care Solutions is dedicated to helping individuals live independently and safely.
- Benefits: Earn £14.26 per hour, with higher rates for unsociable hours; payroll services twice a week.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Must have a full UK driving license, access to a vehicle, and relevant experience.
- Other info: Refer a friend and earn a £250 bonus if they get hired!
Monitoring and Responding Officer Service care Solution are currently recruiting for a Monitoring and Responding Officer in Haringey. The Monitoring and Responding Officer will ensure calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained. Pay rate – £14.26 per hour / £17.54 umbrella (higher rate for unsociable hours and weekends) Main Responsibilities As a Monitoring and Responding Officer, you will be responsible for: To provide excellent customer service in call handling (routine and emergency) for vulnerable service users to enable them to live independently and safely. To operate a sympathetic and responsive call service, identifying and arranging appropriate intervention to ensure their wellbeing. To provide guidance and signpost for wellbeing for service users. To provide mobile response to emergency and non-critical calls to service users of the Haringey Community Alarm Service. Assessing their needs and condition and providing or sourcing the support they require to ensure they are safe. Providing safe lifting support in accordance with guideline and best practice. Requirements: Full UK Driving Licence and access to own vehicle Enhanced DBS Experience in similar role Working with Service Care Solutions comes with many benefits, including: A specialist consultant within an experience and dedicated recruitment team Excellent rates of pay Payroll services twice a week If you are interested in the Monitoring and Responding Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on (phone number removed) or email (url removed) Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed
Monitoring & Responding Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring & Responding Officer
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable service users. Understanding their challenges and how to provide effective support will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service or emergency response roles. Be prepared to discuss specific situations where you successfully assisted individuals in need.
✨Tip Number 3
Demonstrate your knowledge of best practices in safety and lifting support. This shows that you are not only capable but also committed to providing safe and effective assistance.
✨Tip Number 4
Prepare questions about the role and the team dynamics. Showing genuine interest in how you can contribute to the Haringey Community Alarm Service will leave a positive impression.
We think you need these skills to ace Monitoring & Responding Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Monitoring and Responding Officer position. Understand the key responsibilities and requirements, such as providing excellent customer service and having a full UK driving license.
Tailor Your CV: Customize your CV to highlight relevant experience in similar roles. Emphasize any previous work with vulnerable service users and your ability to handle emergency situations effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to providing excellent service. Mention specific examples from your past experiences that demonstrate your skills in call handling and support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions
✨Show Your Customer Service Skills
As a Monitoring and Responding Officer, excellent customer service is key. Be prepared to share examples of how you've handled calls, especially in emergency situations, and how you ensured the wellbeing of vulnerable individuals.
✨Demonstrate Empathy and Understanding
This role requires a sympathetic approach. During the interview, express your understanding of the challenges faced by service users and how you would respond to their needs with compassion and care.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in similar roles, particularly in call handling or providing support to vulnerable individuals. This will show that you have the necessary skills and knowledge for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations. Think about potential emergencies or common issues that service users might face and how you would address them effectively.
