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For Companies At a Glance
- Tasks: Lead the team and ensure excellent customer service during your shift.
- Company: Join a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Enjoy flexible hours, employee discounts, and a fun work environment.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: No prior experience needed; just bring your passion for teamwork and customers.
- Other info: Perfect for students looking to gain leadership experience while balancing studies.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Join us as a Shift Manager and you\’ll be part of a team that loves putting customers first.
As part of the management team, you\’ll be responsible for looking after the shop when the Manager isn\’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We\’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You\’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
You\’ll also be supportive of an inclusive culture – recognising and valuing that difference is good.
If you\’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone\’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.
Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with our customer service philosophy. Understanding how we prioritise customer satisfaction will help you demonstrate your alignment with our values during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. We want to see how you can engage and inspire others, especially when the manager is not around.
✨Tip Number 3
Research the different channels we operate in, such as Click+Collect and drive-thru. Being knowledgeable about these services will allow you to discuss how you can enhance the customer experience across all platforms.
✨Tip Number 4
Prepare to discuss how you handle challenges and conflicts within a team. As a Shift Manager, you'll need to demonstrate your problem-solving abilities and how you maintain a positive work environment.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager. Highlight your experience in customer service and team management in your application.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the role. Emphasise any previous management roles, customer service achievements, and your ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in the past.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your communication and problem-solving skills.
✨Understand Customer Service Excellence
Since the role focuses on putting customers first, make sure you can discuss what excellent customer service means to you. Think of specific instances where you went above and beyond for a customer and how that impacted their experience.
✨Familiarise Yourself with Different Channels
The job involves various service channels like in-shop, delivery, Click+Collect, and drive-thru. Research these channels and be ready to discuss how you would manage operations across them effectively.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured for a Shift Manager. This will also help you gauge if the company is the right fit for you.
