Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and provide expert product specifications for various projects.
- Company: Join Parkside, a leading B2B tile specification company with over 500 unique designs.
- Benefits: Enjoy flexible working options and access to exclusive product lines.
- Why this job: Be part of a dynamic team that influences high-end design and architecture.
- Qualifications: Ideal candidates should have strong communication skills and a passion for design.
- Other info: Opportunity to work with top manufacturers and expand your professional network.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Part of the Topps Group, Parkside is a B2B porcelain, ceramic and natural stone tile specification company with over 500 designs on offer, and many exclusives, from some of the world’s most dynamic manufacturers. Whether for commercial, hospitality or high-end residential projects, Parkside’s knowledgeable team of architectural consultants are able to help specify the right products to match any design brief. With showrooms across the country and more to follow, the company has over 50 years’ combined experience in assisting the architecture and design community to create original and inventive interior projects.
Parkside are currently looking for a Client Relationship Manager to join the team! In this newly created role you will lead a team of Sales Support Coordinators overseeing the team to help develop how they manage and enhance relationships with key clients, ensuring client needs are met and business sales opportunities are maximised. Â The role will be responsible for developing the strategic thinking & client management to deliver excellent customer service and drive sales growth
The Role
- Lead and motivate the Team to maximise strong relationships with key clients.
- Identify opportunities for development within the team and conduct regular coaching and training sessions to enhance team skill
- Implement effective communication strategies to foster a positive team culture
- Work with the Group Stock Manager to set performance KPI’s for the team
- Be the key link with internal & external teams to drive our Parkside business forward
- Collaborate with other departments to streamline processes and enhance overall customer experience
- Manage and provide A-Star levels of support to our internal and external customers
- Monitor accounts/Team performance and provide regular updates to management via a KPI suit
- Track market trends and competitor activities to inform sales strategies.
- Monitor performance metrics, track service levels, and implement improvements
- Analyse performance data to identify areas for improvement and implement corrective measures.
- Meet with Key clients to find better ways of working
- Spot growth opportunities and plan long-term account strategies.
- Act as the key point of contact for high-value clients, ensuring top-tier service and retention.
People/Leadership
- Foster a supportive team environment that promotes high-quality service and strong work ethic.
- Lead a team of Sales Support Coordinators
Financial/Commercials
- Manage the department budget
- Drive sales through a culture of excellent client service
Knowledge, Skills and Experience Required:Â Â
- Proven experience in an office manager/team leader role
- Strong levels of commercial acumen
- Proven experience in people management and development
- Proven track record of driving sales targets
- Strong understanding of sales principles and customer services practices
- Strong organisational skills are essential
- Able to work well under pressure/independently or part of team
- Proven experience in account management
- Able to work well under pressure both independently or part of a team
- Confident decision-maker with a proactive and solution-oriented mindset.
- Strong problem-solving skills with the ability to identify issues and propose practical solutions.
- Attention to detail and a customer-focused attitude.
- Excellent verbal and written communication skills.
- Confident with MS Office/Nav.
- Organised and able to work under pressure.
- Willingness to learn, take on new challenges, and continuously improve leadership and service skills.
In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success (Up to 25% of your base salary). Then there’s a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Client Relationship Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the tile industry and Parkside's product range. Understanding the specifics of porcelain, ceramic, and natural stone tiles will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the B2B sector, especially those involved in architecture and design. Attend industry events or join relevant online forums to build connections that could give you insights into the role and company culture.
✨Tip Number 3
Prepare to discuss your experience in client relationship management. Think of specific examples where you've successfully built and maintained client relationships, as this will demonstrate your suitability for the role.
✨Tip Number 4
Research Parkside's recent projects and partnerships. Being knowledgeable about their work will not only impress during interviews but also show your genuine interest in contributing to their success.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Client Relationship Manager at Parkside. Highlight your experience in managing client relationships and how it aligns with their focus on B2B specifications.
Tailor Your CV: Make sure your CV reflects relevant experience in the tile or construction industry, showcasing your ability to work with architects and designers. Use specific examples that demonstrate your success in client management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the industry. Mention why you are interested in working with Parkside and how you can contribute to their team.
Highlight Key Skills: In your application, emphasise skills such as communication, negotiation, and problem-solving. These are crucial for a Client Relationship Manager and will show that you understand the demands of the role.
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with Parkside's range of porcelain, ceramic, and natural stone tiles. Understanding the unique features and benefits of their products will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Understand B2B Dynamics
Since this is a B2B position, it's crucial to grasp the nuances of business-to-business relationships. Be prepared to discuss how you would build and maintain strong client relationships, and share examples from your past experiences.
✨Showcase Your Communication Skills
As a Client Relationship Manager, effective communication is key. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions about how you handle difficult conversations or resolve conflicts with clients.
✨Research the Company Culture
Take some time to understand Parkside's company culture and values. This will not only help you tailor your responses during the interview but also allow you to ask insightful questions that show your enthusiasm for being part of their team.
