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For Companies At a Glance
- Tasks: Lead customer operations and manage conduct risk to ensure a safe environment.
- Company: Join a historic organisation dedicated to helping members achieve home ownership since 1875.
- Benefits: Enjoy flexible working options and a supportive corporate culture.
- Why this job: Make a real impact on people's lives while working in a dynamic team.
- Qualifications: Experience in customer operations and risk management is essential.
- Other info: Be part of a mission-driven team focused on community and future generations.
The predicted salary is between 43200 - 72000 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too join our dynamic team in safeguarding …
Customer Operational & Conduct Risk Lead employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operational & Conduct Risk Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer operational and conduct risk management. Understanding current challenges and solutions in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in customer operations and risk management. Attend relevant webinars or local meetups to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed risks in previous roles. Highlighting your practical experience will demonstrate your capability and fit for the role.
✨Tip Number 4
Research our company’s values and mission thoroughly. Being able to articulate how your personal values align with ours will show your genuine interest in the role and the organisation.
We think you need these skills to ace Customer Operational & Conduct Risk Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Customer Operational & Conduct Risk Lead position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your qualifications but also reflects your passion for helping others achieve home ownership. Use specific examples from your past experiences that demonstrate your ability to manage operational and conduct risks effectively.
Highlight Relevant Experience: In your CV, focus on previous roles that involved risk management, customer service, or operational leadership. Quantify your achievements where possible, such as improvements in customer satisfaction or reductions in risk incidents.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Leeds Building Society
✨Understand the Company’s Purpose
Before the interview, take some time to research the company's history and mission. Knowing how they help members save for their future and achieve home ownership will allow you to align your answers with their core values.
✨Showcase Your Risk Management Skills
As a Customer Operational & Conduct Risk Lead, you'll need to demonstrate your expertise in risk management. Prepare examples from your past experiences where you've successfully identified and mitigated risks, particularly in customer operations.
✨Prepare Questions About Team Dynamics
Since you'll be joining a dynamic team, it's important to show your interest in collaboration. Prepare thoughtful questions about team dynamics and how different departments work together to achieve the company’s goals.
✨Emphasise Your Commitment to Customer Service
Highlight your dedication to customer service throughout the interview. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns with the company's purpose of helping members.
