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For Companies At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant atmosphere.
- Benefits: Enjoy 25% off food and drink, flexible working, and exclusive discounts.
- Why this job: Be part of a lively pub culture with sports, music, and a welcoming vibe.
- Qualifications: Must be 18 or over; experience in hospitality is a plus.
- Other info: Located near Kingsgate Shopping Centre, East Port is dog-friendly and full of character.
Location – East Port
Front of House Team Leader
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at East Port.
Can you…
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Work alongside the management team to bring our shared vision to life.
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Help maintain smooth operations and consistency.
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Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us…
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The East Port is Dunfermline’s oldest pub and still full of character. Located a stones throw away from the Kingsgate Shopping Centre, we have so much variety in one pub, offering everything from cask ales to cocktail pitchers; we really do have something for any guest. This dog-friendly pub offers sport, live music, quiz nights, and a homely atmosphere.
What\’s in it for you?
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Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
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Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
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VIP entry to our Pubs and Bars
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Stonegate Hotel Discounts
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Flexible working
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David Lloyd Corporate Discount Rates
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Discounted Dental Insurance
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Wagestream – Early access to your earned wages
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Award winning development programmes
To be considered for the Front of House Team Leader position at East Port you must be 18 or over as the roles involves the sale of alcohol.
At Stonegate Group, we\’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact East Port directly.
Job Reference: ED1366481DunFOHTL
Front of House Team Leader employer: The People's Pub - Stonegate Group
Contact Detail:
The People's Pub - Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with the East Port pub's unique character and offerings. Understanding their menu, special events, and the overall atmosphere will help you connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific situations where you improved guest experiences or resolved conflicts.
✨Tip Number 3
Network with current or former employees of the East Port or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your passion for creating a welcoming environment. Think of ways you can enhance guest experiences and be prepared to share these ideas during your conversation with the management team.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Leader. Highlight your experience in leading teams and delivering excellent guest experiences in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality and team leadership. Use specific examples that demonstrate your ability to motivate and encourage a team, as well as your commitment to providing a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the pub industry. Mention why you want to work at East Port specifically and how your values align with their mission to create a great atmosphere for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The People's Pub - Stonegate Group
✨Show Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, showcasing your leadership style.
✨Understand the Guest Experience
Familiarise yourself with what makes a great guest experience at East Port. Be ready to discuss how you would foster a warm and welcoming environment, and share ideas on how to enhance customer satisfaction based on your previous roles.
✨Know the Venue's Character
Research East Port and its unique offerings. Understand its history, atmosphere, and the variety of services it provides. This knowledge will help you connect with the interviewers and show your genuine interest in the pub.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to maintain smooth operations. Think about potential challenges you might face in the role and how you would address them effectively.
