Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in managing customer operational and conduct risks for effective outcomes.
- Company: Join Leeds Building Society, dedicated to making home ownership accessible since 1875.
- Benefits: Enjoy hybrid working, an annual bonus, matched pension contributions, and 30 days holiday.
- Why this job: Be part of a purpose-driven culture focused on inclusivity and community impact.
- Qualifications: Strong leadership skills, experience in risk management, and knowledge of FCA regulations required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too join our dynamic team in safeguarding the Society through effective operational and conduct risk management for customer facing operations.
How you\’ll make a difference
Reporting into the Head of Customer Risk and Assurance, this lead role is responsible for the development, implementation and oversight of the Society\’s Consumer Duty Customer Support Framework and Customers in Vulnerable Circumstances Management Strategy in the 1st line. You\’ll lead a team of specialists and provide guidance and strategic direction to the business to support the development, execution and oversight of Customer division\’s risks and controls to deliver good customer outcomes. You will present and report to key stakeholders, forums and committees ensuring there is a unifying thread top down and bottom up across the governance and reporting channels.?
What will you bring to the role?
- Strong, visible people leader with an ability to inspire, coach and drive positive engagement and high-performance fostering inclusivity, diversity of thought, experience and culture.
- Background in designing and embedding frameworks to manage customer operational and conduct risks through transformation activity
- Detailed understanding of FCA Consumer Duty Regulation and Vulnerable Customer Guidance.
- Creative and strategic thinker with experience of effectively developing and implementing Customer Conduct strategies at an enterprise-level within a financial services organisation.
- Trusted and credible leader with an ability to communicate and present at all levels including senior leadership teams and committees.
- Ability to drive, promote and maintain a strong customer outcomes focused\’ operational and conduct risk management culture across the Customer division.
- Strong analytical skills combined with the ability to communicate and present complex information to a range of audiences.
And in return, you\’ll get the best from us:
- An annual colleague bonus of up to 15%
- Hybrid working with 60% of your time at home
- Matched pension contributions of up to 10%
- 30 days holiday, plus bank holidays
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best and if you\’d like to discuss any reasonable adjustments, please reach out to us on .
#LI-Hybrid
Customer Operational & Conduct Risk Lead in Leeds employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operational & Conduct Risk Lead in Leeds
✨Tip Number 1
Familiarise yourself with the FCA Consumer Duty Regulation and Vulnerable Customer Guidance. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in operational and conduct risk management. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully inspired teams in previous roles. Highlighting your ability to foster inclusivity and drive high performance will resonate well with the values of Leeds Building Society.
✨Tip Number 4
Research Leeds Building Society's recent initiatives and awards, such as the Leading with Purpose award. Being knowledgeable about the company's culture and achievements will show your genuine interest and alignment with their mission.
We think you need these skills to ace Customer Operational & Conduct Risk Lead in Leeds
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Operational & Conduct Risk Lead position. Understand the key responsibilities and required skills, especially around operational and conduct risk management.
Tailor Your CV: Customise your CV to highlight relevant experience in customer risk management, leadership, and compliance with FCA regulations. Use specific examples that demonstrate your ability to lead teams and implement strategies effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the organisation's purpose. Mention how your background aligns with their mission of promoting home ownership and how you can contribute to their goals.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and experiences. Provide examples of how you've inspired teams, fostered inclusivity, and driven high performance in previous roles.
How to prepare for a job interview at Leeds Building Society
✨Understand the Consumer Duty Regulation
Make sure you have a solid grasp of the FCA Consumer Duty Regulation and Vulnerable Customer Guidance. Be prepared to discuss how these regulations impact customer operations and how you can implement strategies to ensure compliance.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to inspire and engage a team. Prepare examples of how you've successfully led teams in the past, focusing on inclusivity and high performance.
✨Prepare for Stakeholder Engagement
Since you'll be presenting to key stakeholders, practice articulating complex information clearly and concisely. Think about how you can tailor your communication style to different audiences, especially senior leadership.
✨Highlight Your Analytical Skills
Be ready to discuss your analytical skills and how you've used them to drive positive customer outcomes. Prepare specific examples where your analysis led to effective risk management or improved customer experiences.
