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For Companies At a Glance
- Tasks: Validate invoices, analyze data, handle client queries, and resolve complaints.
- Company: Join a leading UK-wide Business Energy Consultancy and Procurement Specialist.
- Benefits: Great opportunity for graduates with potential for career growth in a supportive environment.
- Why this job: Perfect for detail-oriented problem solvers passionate about customer service and analytics.
- Qualifications: Degree level education or equivalent experience; strong analytical and communication skills required.
- Other info: Intermediate to advanced Excel skills are a must; work with a dynamic team!
The predicted salary is between 28800 - 43200 £ per year.
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors.
In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving – apply today!, * Validate invoices to ensure utility charges match contracts and consumption data.
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Accurately input billing data and analyse usage to identify discrepancies, trends, or cost-saving opportunities.
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Address client billing queries with clear explanations and prompt issue resolution.
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Collaborate with the Team Manager and Account Managers to resolve client queries
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Manage client complaints/queries ensuring query resolution procedure is followed
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Manage the acceptance process and support successful registration of supplies
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Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan
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Experience of inputting data and using databases on a day-to-day basis
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Solid analytical skills to absorb complex data and energy tariffs & legislative requirements
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Excellent communication and customer service skills
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Good administration skills and attention to detail
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Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook
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Degree level education or equivalent industry experience
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors.
In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving – apply today!, * Experience of inputting data and using databases on a day-to-day basis
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Solid analytical skills to absorb complex data and energy tariffs & legislative requirements
-
Excellent communication and customer service skills
-
Good administration skills and attention to detail
-
Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook
-
Degree level education or equivalent industry experience
Billing Analyst - energy / utilities employer: Utility People
Contact Detail:
Utility People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst - energy / utilities
✨Tip Number 1
Familiarize yourself with the energy and utilities sector. Understanding the common billing practices, energy tariffs, and regulatory requirements will give you an edge in interviews and help you speak confidently about the role.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and reporting. Being able to demonstrate your proficiency in handling complex data sets will be crucial for this position.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of specific examples where you've successfully resolved client queries or complaints, as this will showcase your customer service skills.
✨Tip Number 4
Network with professionals in the energy sector. Engaging with industry groups or attending relevant events can provide insights and connections that may help you land the job.
We think you need these skills to ace Billing Analyst - energy / utilities
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of a Billing Analyst. Highlight your relevant experience in validating invoices, data analysis, and customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your analytical skills, attention to detail, and any relevant experience in the energy or utilities sector.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and problem-solving abilities. Mention specific examples from your past experiences that demonstrate your capability to handle client queries and manage complaints effectively.
Highlight Technical Skills: Since the role requires proficiency in Excel and database management, make sure to mention your level of expertise in these tools. Provide examples of how you have used them in previous roles to analyze data or improve processes.
How to prepare for a job interview at Utility People
✨Show Your Analytical Skills
Be prepared to discuss your experience with data analysis. Highlight specific examples where you've identified discrepancies or trends in data, especially related to billing or utilities.
✨Demonstrate Customer Service Excellence
Since the role emphasizes customer service, think of instances where you've successfully resolved client queries or complaints. Share how you ensured a positive customer experience.
✨Familiarize Yourself with Energy Sector Knowledge
Brush up on your knowledge of energy tariffs and legislative requirements. Being able to speak confidently about these topics will show your commitment and understanding of the industry.
✨Excel Proficiency is Key
As the job requires intermediate to advanced Excel skills, be ready to discuss your experience with Excel. If possible, mention specific functions or tools you are comfortable using that relate to data management.
