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- Tasks: Support individuals on probation with financial advice and practical assistance.
- Company: Ingeus transforms lives and builds safer communities through rehabilitation support.
- Benefits: Enjoy 25 days leave, private medical insurance, and exclusive discounts.
- Why this job: Make a real impact by helping others overcome financial barriers and rebuild their lives.
- Qualifications: Compassionate, organised, and able to build genuine relationships with diverse individuals.
- Other info: Opportunities for personal growth and community volunteering are available.
The predicted salary is between 19800 - 27600 £ per year.
Community Case Worker
Salary: £24,806.25
Location: Avon and Somerset -Ideally based in Yeovil
Contract: Full time Permanent
Rebuilding your life whilst on probation is one of the toughest challenges a person can face. Financial difficulties can often create additional barriers to moving forward. But with the right support, it\’s possible.
We\’re looking for Community Case worker to join our Finance Benefit and Debt Team – someone with a rare mix of practicality, compassion, organisation and flexibility. We understand that rehabilitation isn\’t just about offering advice; it\’s about pro-actively supporting someone to break down their financial barriers enabling them to move forward.
Our FBD services are delivered through practical support, tailored action plans, and close collaboration with our FCA-accredited supply chain partners.
This is a demanding role; you\’ll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps forward, it\’s a great feeling.
About the Role:
You\’ll play a vital role in supporting FBD Advisors by providing mentoring, wrap-around support, and helping them to manage their caseload of service users. You\’ll assist with benefit applications, follow up with stakeholders, and support clients in navigating all aspects of their money management.
What You\’ll Be Doing:
- Advice and Support: Covering budgeting, arranging payment plans, accessing and applying for benefits, support with opening bank accounts and supporting them to gain an understanding of their finances.
- Working with external agencies Such as local councils and charities, housing providers, utility providers and probation to provide practical support and guidance.
- Administration: You will keep meticulous records of every interaction ensuring effective interventions at each appointment.
What We\’re Looking For:
- Relationship Building: You\’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that\’s genuine and promotes trust.
- Compassionate, non-judgemental approach: You will be supporting vulnerable people who may have complex needs, mental health challenges, or addiction.
- Organisation and time management: You can stay on top of detailed records by effectively planning and managing your own diary.
- Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
- Flexibility: You\’ll need to be comfortable with change and be able to think on your feet.
Whilst we welcome those with lived experience, this role requires an enhanced Level 1 DBS check. As we wait for background checks to be completed, you\’ll have opportunities to shadow your colleagues, ask questions, and learn the ropes.
What We Offer:
At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Exclusive discounts via Perks at Work.
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. We work alongside individuals on probation and those leaving prison to empower change, provide opportunities, and support rehabilitation. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.
About Ingeus:
At Ingeus, we pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued for their contributions, and encouraged to grow. We are committed to supporting neurodiverse candidates and offer a clear and accessible application, screening, and interview process. Please contact us via email at for further details.
We may close this role early if we receive sufficient applications.
Community Case Worker in Yeovil employer: Ingeus
Contact Detail:
Ingeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Case Worker in Yeovil
✨Tip Number 1
Familiarise yourself with the local community resources in Yeovil. Understanding the various agencies, charities, and support systems available will help you demonstrate your knowledge during the interview and show that you're proactive about helping clients.
✨Tip Number 2
Highlight any previous experience you have in working with vulnerable populations or in a case management role. Be ready to share specific examples of how you've successfully built relationships and supported individuals facing challenges.
✨Tip Number 3
Prepare to discuss your approach to safeguarding and how you would handle sensitive situations. This role requires a compassionate and non-judgemental attitude, so think of scenarios where you've had to navigate complex needs.
✨Tip Number 4
Show your flexibility and adaptability by being ready to discuss how you manage change and unexpected challenges. The role involves working in a dynamic environment, so examples of your problem-solving skills will be valuable.
We think you need these skills to ace Community Case Worker in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Community Case Worker role. Focus on your ability to build relationships, provide support, and manage complex cases.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals and your understanding of the challenges they face. Use specific examples from your past experiences to demonstrate your compassion and problem-solving skills.
Highlight Relevant Skills: Emphasise skills such as organisation, time management, and safeguarding awareness in your application. Mention any experience you have working with external agencies or in similar roles to show you are well-prepared for the demands of this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ingeus
✨Show Your Compassion
As a Community Case Worker, you'll be supporting vulnerable individuals. During the interview, share examples of how you've demonstrated compassion and understanding in previous roles. This will highlight your ability to connect with service users.
✨Demonstrate Relationship-Building Skills
Discuss your experience in building relationships with stakeholders and clients. Provide specific instances where you successfully engaged with others to achieve positive outcomes, as this role heavily relies on trust and collaboration.
✨Highlight Your Organisation Skills
Given the administrative nature of the role, be prepared to talk about how you manage your time and keep detailed records. Share tools or methods you use to stay organised, as this will show your capability to handle a demanding caseload.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in challenging situations. Prepare to discuss how you would handle complex needs or safeguarding issues, demonstrating your flexibility and critical thinking skills.
