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- Tasks: Provide 2nd line IT support and troubleshoot technical issues.
- Company: Join a forward-thinking company in Central Southampton focused on employee growth.
- Benefits: Enjoy hybrid working, paid certifications, and opportunities for career progression.
- Why this job: This role offers a chance to advance into Cloud Infrastructure and Cyber Security while being valued.
- Qualifications: Experience as a 2nd Line Engineer is essential; confidence in IT support is key.
- Other info: Located in vibrant Central Southampton, this role promotes a supportive work culture.
The predicted salary is between 32000 - 37000 £ per year.
Role: 2nd Line Engineer
Location: Southampton (Hybrid)
Salary: £28,000 – £32,000
Tight-Knit Tech Team | High-Quality MSP | Cloud & Project Exposure | Real Progression Path
Were working with one of Southamptons most exciting and fastest-growing MSPs , known for their technical excellence, collaborative culture, and strong client delivery across cloud, infrastructure, and security. Theyre now hiring a 2n…
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2nd Line Support Engineer employer: Sterling Bridge Limited
Contact Detail:
Sterling Bridge Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies in Cloud Infrastructure and Cyber Security. Being knowledgeable about these areas will not only impress us but also show your commitment to growth in your career.
✨Tip Number 2
Prepare to discuss your previous experiences in troubleshooting and resolving IT issues. We value practical experience, so be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Showcase your communication skills during the interview. As a 2nd Line Support Engineer, you'll need to explain technical concepts clearly to non-technical users, so practice articulating your thoughts effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and demonstrate that you're a good fit for our team.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a 2nd Line Support Engineer. Focus on your technical skills, problem-solving abilities, and any experience with Cloud Infrastructure or Cyber Security.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to progress in Cloud Infrastructure and Cyber Security. Mention specific projects or experiences that demonstrate your capabilities.
Highlight Certifications: If you have any IT certifications, especially those related to Cloud or Cyber Security, make sure to mention them prominently. If you’re pursuing any certifications, include that information as well.
Showcase Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, teamwork, and customer service. These are crucial for a 2nd Line Support Engineer role.
How to prepare for a job interview at Sterling Bridge Limited
✨Showcase Your Technical Skills
As a 2nd Line Support Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with, such as operating systems, networking, and troubleshooting methods. Highlight any relevant certifications or training that showcase your skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Research their approach to employee development, especially in areas like Cloud Infrastructure and Cyber Security. This will help you align your answers with what they value and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, and opportunities for progression. This not only shows your interest but also helps you determine if the company is the right fit for you.
