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- Tasks: Lead a team to deliver top-notch tenancy support and ensure residents thrive in their homes.
- Company: Join L&Q, a leading housing association dedicated to providing quality homes for diverse communities.
- Benefits: Enjoy a great pension plan, 28-31 days annual leave, health cash plan, and paid volunteering days.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in team management and tenancy issues is essential; passion for customer service is a must.
- Other info: Flexible working with 1-2 days in the office; applications encouraged before the closing date.
The predicted salary is between 47290 - 53345 £ per year.
Title: Tenancy Sustainment Manager
Contract Type: 12 months FTC – Full Time – 35 hours
Salary: £47,290 per annum to £53,345 per annum (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Persona: Agile – 1-2 day office attendance required
Working Pattern: Monday – Friday
Closing Date: 8 th August 2025 – 23:00
Interview Dates: to be confirmed, in person at Nexus House
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile – Tenancy Sustainment Manager.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Join the Tenancy Sustainment Team at L&Q!
Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Manager and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
Your Impact in the Role :
- Delivery of an effective, agile, high quality tenancy sustainment service which enables customers to thrive in their tenancy & live in neighbourhoods that are clean, safe, secure places to live, work or visit. Leading a team playing an integral role in supporting the increasing variety and diversity of people we house to manage and sustain their tenancy.
- Line management responsibility of all staff within the Tenancy Sustainment team including undertaking regular 1 to 1 supervisions, appraisals and effective performance management. Providing strong direction & leadership including demonstrating a proactive approach to risk management.
- Working with local stakeholders to ensure that residents are receiving the services that they expect and deserve. Stakeholders could include, but are not limited to, LA partners, councillors, MPs, resident committee members, commercial customers, etc.
What You\’ll Bring :
- Experience of managing a team & strong performance management
- Excellent understanding of all aspects of Tenancy Management.
- Knowledge and ability to manage Tenancy/Leasehold management, Tenancy Fraud and Anti-Social Behaviour, including but not limited to dealing with Domestic Violence, Domestic Abuse, Hate Crime, Vulnerable Residents and Safeguarding.
- Experience of partnership development with key stakeholders
- Good knowledge of the regulatory environment in which we operate.
- Ability to quickly disseminate difficult and complex information in a simple and engaging way
- Ability to make independent decisions and recognise circumstances where risks or decisions need to be escalated
Our customers are the most important part of our business and as the Manager of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We\’re one of the UK\’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people\’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties \’home\’, and we\’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK\’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Tenancy Sustainment Manager - Manchester - 6961 employer: London & Quadrant Housing Trust
Contact Detail:
London & Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Manager - Manchester - 6961
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Sustainment Manager. Understanding the nuances of tenancy management, especially in relation to anti-social behaviour and safeguarding, will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the housing sector, particularly those involved in tenancy sustainment. Engaging with local stakeholders can provide insights into the challenges they face, which you can address in your conversations with us.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage team performance. We value strong leadership, so think about examples where you've successfully led a team through challenges or improved service delivery.
✨Tip Number 4
Stay updated on the regulatory environment affecting tenancy management. Being knowledgeable about current policies and practices will not only impress us but also show your commitment to providing excellent service to our residents.
We think you need these skills to ace Tenancy Sustainment Manager - Manchester - 6961
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management and team leadership. Use specific examples that demonstrate your ability to manage a diverse team and handle complex situations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to making a difference in the community. Mention how your values align with those of L&Q and provide examples of your previous successes in similar roles.
Highlight Relevant Skills: Clearly outline your skills related to tenancy sustainment, such as performance management, partnership development, and knowledge of regulatory environments. Use bullet points for clarity and impact.
Follow Application Guidelines: Adhere to the application guidelines provided by L&Q, including the 500-word limit for statements. Ensure your application is concise, focused, and free from errors before submitting it through our website.
How to prepare for a job interview at London & Quadrant Housing Trust
✨Showcase Your Leadership Skills
As a Tenancy Sustainment Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, focusing on how you've successfully led teams and handled performance management.
✨Demonstrate Your Knowledge of Tenancy Management
Make sure you have a solid understanding of tenancy management principles, including dealing with anti-social behaviour and safeguarding. Prepare examples from your past work that illustrate your expertise in these areas.
✨Engage with Stakeholder Experience
The role involves working with various stakeholders. Be ready to share specific instances where you've developed partnerships or collaborated with local authorities, councillors, or community members to enhance service delivery.
✨Communicate Clearly and Effectively
You will need to convey complex information simply. Practice explaining difficult concepts in an engaging way, as this will demonstrate your ability to communicate effectively with residents and stakeholders alike.
