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- Tasks: Join our team to support users with tech issues and manage desktop infrastructure.
- Company: Energy Aspects is a leading firm in the energy sector, known for its expertise and growth.
- Benefits: Enjoy competitive pay, a high-performance culture, and opportunities for professional development.
- Why this job: Be part of a dynamic team, tackle exciting challenges, and build your reputation in the industry.
- Qualifications: 1-3 years in IT support, Bachelor's in IT, and strong Windows and networking knowledge required.
- Other info: This role requires in-office presence 5 days a week and flexibility to meet goals.
The predicted salary is between 30000 - 42000 £ per year.
Energy Aspects currently has an exciting opportunity for an IT Desktop Support Technician to join our team in London. This is a fantastic opportunity for a candidate with good knowledge of IT Infrastructure and Windows networks to join our highly regarded team and be part of our successful growth story.
The successful candidate will quickly take on a range of responsibilities and will contribute to the full cycle of our work from User Support, Operating Systems, Directory Services, Hosting & Cloud Services and Networking Technologies.
Reporting to a Senior Engineer, you will be responsible for providing knowledgeable advice and using your expertise to help end users solve their technology issues. This position would be ideal for individuals with up to three year’s experience in IT Desktop Support, and a desire to join a growing company.
This position will require being in the office 5 days a week, flexibility and the drive to go beyond the core hours when needed, ensuring we all fulfil our goals. All team members are encouraged to build their professional reputation within the industry and are supported by some of the most well-regarded energy sector commentators. You must be able to work independently, as well as be capable of planning and prioritising to achieve success. In exchange, we offer excellent remuneration, a high-performance culture, with challenging and exciting work., * Operating, supporting and monitoring Desktop Infrastructure services, products and platforms to serve a variety of user needs
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Identifying and resolving technical problems ensuring that the work is carried out within agreed service levels and in accordance with department guidelines
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Helping with implementations, deployments and changes
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Preparing and setting up of new desks/computers
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Managing the IT inventory across all sites
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Maximising the use of tools and technologies to deliver operational excellence
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Maintain and update existing Knowledgebase documentation
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Broader ad-hoc project support when required
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A minimum of one years’ experience working in a face-to-face environment doing 1st & 2nd line Support for Windows.
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A Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.
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Windows 10/11 relevant certification or proven experience.
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Good understanding of networking concepts including DNS, DHCP, TCP/IP, SUBNETTING, NAT, VLANS, FIREWALLS, VPN.
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Good knowledge of Microsoft Office Toolset.
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Good understanding of Active Directory, Office 365, Entra
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Good general computer hardware and networking knowledge
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Good communicator whether face-to-face, telephone or electronic interaction
IT Desktop Support Technician employer: Energy Aspects
Contact Detail:
Energy Aspects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Technician
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and networking concepts like DNS and DHCP. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role emphasizes user support, practice your communication skills. Be prepared to demonstrate how you can explain technical issues in a way that non-technical users can understand. This will show that you can effectively assist end users.
✨Tip Number 3
Highlight any experience you have with IT inventory management and desktop setups. Being able to discuss your past roles in preparing and managing IT resources will show that you are ready to take on the responsibilities of this position.
✨Tip Number 4
Demonstrate your ability to work independently and manage your time effectively. Prepare examples from your previous experience where you successfully prioritized tasks and met deadlines, as this is crucial for success in this role.
We think you need these skills to ace IT Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Desktop Support, especially your knowledge of Windows networks and IT infrastructure. Use specific examples to demonstrate your skills in user support and problem-solving.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your experience with 1st and 2nd line support, and how you can contribute to the team’s success. Be sure to align your skills with the job requirements listed in the description.
Showcase Your Technical Skills: In your application, emphasize your technical skills such as your understanding of networking concepts (DNS, DHCP, TCP/IP) and familiarity with tools like Active Directory and Office 365. This will help demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Energy Aspects
✨Show Your Technical Expertise
Be prepared to discuss your knowledge of IT infrastructure, especially Windows networks. Highlight any relevant certifications or experiences that demonstrate your ability to troubleshoot and resolve technical issues effectively.
✨Demonstrate Problem-Solving Skills
Expect to be asked about specific technical problems you've encountered in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase how you successfully resolved these issues.
✨Communicate Clearly
Since this role involves a lot of user support, practice explaining technical concepts in simple terms. Show that you can communicate effectively with both technical and non-technical users, whether face-to-face or through other channels.
✨Emphasize Team Collaboration
Energy Aspects values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you contributed to team goals and supported your colleagues in achieving success.
