Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT technical support to clients across the Midlands.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Competitive salary up to £28,000 and potential for career growth.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Full UK Driving Licence and own vehicle preferred; relevant IT skills required.
- Other info: Start ASAP in Summer 2025.
The predicted salary is between 22400 - 33600 £ per year.
IT Support Desk Engineer
Derby
Permanent
to £28,000 (DOE)
IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.
Key skills, experience + tasks:
- Prov…
IT Support Desk Engineer employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting techniques will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills. As an IT Support Desk Engineer, you'll be interacting with clients regularly, so showcasing your ability to communicate effectively and resolve issues calmly is crucial.
✨Tip Number 3
Prepare for scenario-based questions. Think about past experiences where you've successfully solved technical problems or dealt with difficult customers, as these examples can demonstrate your problem-solving abilities.
✨Tip Number 4
Research the company’s history and values. Understanding their mission and how they operate will not only help you tailor your responses but also show your genuine interest in joining their team.
We think you need these skills to ace IT Support Desk Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key skills and experience required for the IT Support Desk Engineer position. Tailor your application to highlight how your background aligns with these requirements.
Craft a Tailored CV: Create a CV that specifically addresses the skills mentioned in the job description. Emphasise your technical support experience, problem-solving abilities, and any relevant certifications or training.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in providing IT support and how you can contribute to their team. Be sure to include your full UK Driving Licence and vehicle availability if applicable.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Syntax Consultancy Limited
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to IT support. Be prepared to answer questions about troubleshooting, common software issues, and hardware problems. Demonstrating your expertise will show that you're ready to handle the challenges of the role.
✨Showcase Your Communication Skills
As an IT Support Desk Engineer, you'll need to communicate effectively with clients who may not be tech-savvy. Practice explaining complex concepts in simple terms. This will highlight your ability to provide excellent customer service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Research the Company
Familiarise yourself with the company’s history, values, and services. Understanding their approach to IT support will help you tailor your responses and demonstrate your genuine interest in joining their team.
