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- Tasks: Manage client relationships and ensure they get the most from our solutions.
- Company: Join LRN, a fast-growing SaaS company focused on ethics and compliance management.
- Benefits: Enjoy flexible working hours, competitive pay, excellent healthcare, and a great pension plan.
- Why this job: Make a real impact by helping clients navigate complex regulations and foster ethical cultures.
- Qualifications: 3+ years in client-facing roles with strong relationship management skills required.
- Other info: Be part of a diverse team committed to inspiring principled performance.
The predicted salary is between 28800 - 42000 £ per year.
5 days ago Be among the first 25 applicants
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Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world\’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.
Position Overview:
LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.
The individual in this role will have the opportunity to:
- Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
- Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
- Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres.
- Participate in the planning process with clients regarding the deployment and utilization of LRN\’s licensed solution set
- Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
- Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
- Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
- Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
- Represent the voice of our clients to internal teams including product, content and technology
About LRN:
Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world\’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.
Position Overview:
LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.
The individual in this role will have the opportunity to:
- Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
- Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
- Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres.
- Participate in the planning process with clients regarding the deployment and utilization of LRN\’s licensed solution set
- Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
- Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
- Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
- Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
- Represent the voice of our clients to internal teams including product, content and technology
Requirements
Qualifications and skills:
- Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
- Exceptional relationship development and management abilities and a proven commitment to customer service
- Experience supporting individuals who are using a SaaS business application
- Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
- Extremely effective written, oral, and presentation communication skills
- Strong Microsoft Office skills and a working knowledge of technology and system interfaces
- Familiarity with Salesforce.com
- Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
- A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN\’s mission of inspiring principled performance
Benefits
What we offer:
- Competitive compensation
- Flexible working schedule
- PTO plus UK public holidays
- Excellent healthcare plan
- Excellent pension plan
- Life Insurance
- Travel and Personal Accident Insurance
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
Technology, Information and Internet
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Account Manager employer: LRN
Contact Detail:
LRN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with LRN's ethics and compliance solutions. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of LRN on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage client relationships and drive account growth. Tailoring your stories to align with LRN's values will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to SaaS and compliance management. Being knowledgeable about the latest developments will allow you to speak confidently about how LRN fits into the broader market landscape.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service and account management. Use specific examples that demonstrate your ability to maintain relationships and deliver value, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ethics and compliance management. Mention how your skills align with LRN's mission and how you can contribute to their success by being a strategic partner for clients.
Showcase Relevant Skills: Emphasise your exceptional relationship development abilities and experience with SaaS applications. Highlight your communication skills and familiarity with Salesforce.com, as these are crucial for the Account Manager position.
Research LRN: Familiarise yourself with LRN's services and their impact on clients. Understanding their platform and the challenges faced by their customers will help you articulate how you can add value in your application.
How to prepare for a job interview at LRN
✨Understand the Company and Its Values
Before your interview, take some time to research LRN and its mission. Familiarise yourself with their ethics and compliance solutions, as well as their approach to client relationships. This will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Showcase Your Client Management Skills
As an Account Manager, your ability to manage client relationships is crucial. Prepare examples from your past experiences where you've successfully retained or expanded accounts. Highlight your strategies for building strong relationships and how you've acted as a trusted advisor to clients.
✨Be Ready to Discuss SaaS Experience
Since LRN operates in the SaaS space, be prepared to discuss your experience with SaaS applications. Talk about how you've supported clients using these platforms and any challenges you've faced. This will show that you understand the unique aspects of SaaS and can effectively assist clients.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions. Ask about the team dynamics, the tools they use for client management, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
