Leasehold Advisor

Leasehold Advisor East London  Mon to Fri 9am to 5pm (2 days in office) 3 to 6 month ongoing contract  £28.94 p/hr umbrell non-negotiable  Role Purpose  The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Responsibilities  Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. – Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. -Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members’ enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application – Protecting Council assets and public money and preventing fraud. Only candidates that have experience working as a Right to Buy Officer or Leaseehold Officer within councils will be shortlisted  If you are interested AND meet this requirements APPLY NOW!! This period closes on Tuesday January 21 2025 at 17:00