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- Tasks: Lead a team of engineers to support trading systems and ensure customer satisfaction.
- Company: Join a profitable Hedge Fund known for its innovative approach in financial services.
- Benefits: Enjoy a competitive salary, significant bonuses, and flexible work options with great perks.
- Why this job: Make an impact in a dynamic environment while fostering a culture of collaboration and excellence.
- Qualifications: Experience in End User Support leadership and a degree in IT or Computer Science required.
- Other info: Work from prestigious London offices with onsite amenities and a commitment to diversity.
The predicted salary is between 72000 - 108000 £ per year.
Global Head of End User Support London to £150k+ Are you an experienced technology leader within trading / financial services? You could be progressing your career in an impactful role at a hugely profitable Hedge Fund. As the Global Head of End User Support you\’ll remain hands-on whilst managing a team of 10 Engineers, across the London, New York and Singapore offices. You\’ll provide mentoring, developing and implementing strategies to ensure high levels of customer satisfaction and efficient support operations whilst fostering a culture of continuous improvement, collaboration and excellence within the team. You will oversee the day-to-day operations of the end user support function, implement and monitor KPIs, ensure compliance with company standards and industry regulations and provide technical expertise and guidance on complex technical issues and escalations. You\’ll collaborate with business stakeholders and IT teams across the business to ensure seamless integration and support of trading systems and applications, developing and executing a strategic product roadmap. Location / WFH: You\’ll join colleagues in prestigious Central London offices (with onsite restaurant, gym etc.) with flexibility to work from home once a week. About you: You have experience in a similar End User Support leadership role You have a strong background in supporting users on trading systems (buy-side or sell-side) and have a deep understanding of trading environments including trading systems, applications and compliance requirements You have experience of managing a globally dispersed team, with excellent leadership, mentoring and culture skills You have technical expertise in PC support, networking and troubleshooting You have advanced analytical, problem solving and decision making abilities You are degree educated, having achieved a 2.1 or above in Information Technology or Computer Science What\’s in it for you: As a Global Head of End User Support you will earn a highly competitive salary (to £120k) plus a fully comprehensive benefits package including: Significant Bonus Generous Pension contribution Life Assurance, Critical Illness cover Childcare vouchers Enhanced Paternity package and Adoption Assistance Charitable fund raising matching and much more Apply now to find out more about this Global Head of End User Support opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We\’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values. #J-18808-Ljbffr
Global Head of End User Support - Trading Systems employer: Fab Lab ABQ
Contact Detail:
Fab Lab ABQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of End User Support - Trading Systems
✨Tip Number 1
Network with professionals in the trading and financial services sectors. Attend industry events, webinars, or meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in end user support for trading systems. Being knowledgeable about current tools and methodologies will demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing globally dispersed teams. Highlight specific examples of how you've fostered collaboration and a positive culture within your previous teams.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversations to align with their mission and demonstrating how your experience can contribute to their goals will make you a standout candidate.
We think you need these skills to ace Global Head of End User Support - Trading Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in End User Support, particularly within trading systems. Emphasise your leadership skills and any relevant technical expertise to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and leadership in financial services. Mention specific achievements in managing teams and improving customer satisfaction, as well as your understanding of trading environments.
Highlight Relevant Experience: In your application, focus on your previous roles that involved managing globally dispersed teams and your hands-on experience with trading systems. Use metrics to demonstrate your impact, such as improvements in KPIs or team performance.
Showcase Problem-Solving Skills: Provide examples of complex technical issues you have resolved in the past. This will illustrate your analytical and decision-making abilities, which are crucial for the role of Global Head of End User Support.
How to prepare for a job interview at Fab Lab ABQ
✨Showcase Your Leadership Skills
As a candidate for the Global Head of End User Support, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams, mentored individuals, and fostered a collaborative culture in previous roles.
✨Understand Trading Systems Inside Out
Make sure you have a solid grasp of trading systems and applications. Be ready to discuss specific technologies you've worked with and how you've supported users in trading environments. This will show your technical expertise and relevance to the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about complex technical issues you've resolved in the past and be prepared to explain your thought process and the outcomes of your decisions.
✨Emphasise Continuous Improvement
The role requires a focus on continuous improvement. Be prepared to discuss strategies you've implemented in previous positions to enhance customer satisfaction and operational efficiency. Highlight any KPIs you've monitored and how you've used them to drive improvements.
