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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email, handling orders and queries.
- Company: Join Fresh Direct, a passionate team under Sysco, offering fresh produce from around the globe.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Why this job: Be part of a dynamic culture with real career growth opportunities in a global company.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Potential for hybrid work after probation; shifts include weekends.
The predicted salary is between 24100 - 30200 £ per year.
Job Description
Customer Support Specialist – ( 9 month Secondment)
27,107 + Bonus 1200 Per Annum+ brilliant rewards and recognition scheme
Bicester -Fresh Direct
This is a full-time role working 37.5hrs per week. The shifts are8.5hrs, between 7am-5pm and working 1 in 3 weekends.
At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.
Fresh Direct, along with Brakes, is part of the Sysco global familymeaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As aCustomer Care Specialist, you will be providingexcellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.
After successful completion of your probation there is a potential for this role to be Hybrid
Key Activities & Responsibilities:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPIS in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly
Key Attributes:
- Previous office/customer service environment required
- Passion for excellent customer service
- Excellent attention to detail
- Confident problem solving and decision-making skills
- Self-motivated with a desire to exceed set standards
- PC Literate
What you\’ll get:
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities – being part of Sysco, the worlds leading foodservice business, opens up a world of possibility
- And much more.
Apply now…
Customer Support Advisor (Bicester) employer: Fresh Direct
Contact Detail:
Fresh Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Bicester)
✨Tip Number 1
Familiarise yourself with Fresh Direct's products and services. Understanding their range of fresh produce will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Support Advisor, you'll be the first point of contact for customers, so being clear and concise is key to providing excellent service.
✨Tip Number 3
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will be crucial in demonstrating your capability to handle similar situations at Fresh Direct.
✨Tip Number 4
Be prepared to discuss how you can meet the KPIs set by Fresh Direct. Research common customer service metrics and think about how you can contribute to achieving these targets in your role.
We think you need these skills to ace Customer Support Advisor (Bicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you demonstrated excellent communication skills and problem-solving abilities, as these are key for the Customer Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or complaints in the past, and express your enthusiasm for working with Fresh Direct.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your attention to detail, ability to work under pressure, and proficiency in using computer systems, as these are crucial for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team at Fresh Direct.
How to prepare for a job interview at Fresh Direct
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges in customer service and how you resolved them. Highlight your decision-making process and the positive outcomes that resulted from your actions.
✨Know the Company and Its Products
Research Fresh Direct and its range of products before the interview. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Practice Effective Communication
Since the role involves maintaining communication with customers and internal departments, practice clear and concise communication. You might even want to role-play common customer scenarios to build your confidence.
