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For Companies At a Glance
- Tasks: Provide admin and helpdesk support, managing calls and scheduling repairs.
- Company: Mears Group PLC is a national company dedicated to making a positive community impact.
- Benefits: Enjoy 25 days annual leave, volunteering leave, and exclusive staff perks.
- Why this job: Join a supportive team focused on community service and personal growth.
- Qualifications: Experience in a call centre, good customer service skills, and IT literacy required.
- Other info: Diversity and inclusion are core values; all applicants are encouraged to apply.
The predicted salary is between 16200 - 19200 £ per year.
Office Based / Full-time / Permanent
42.5 hours per week, Monday – Friday, 8:00am-5:00pm
Annual salary: up to £27,077.51
About The Role
The Help Desk Operator will provide essential helpdesk and administrative support across multiple contracts, acting as a key point of contact between clients, internal teams, subcontractors, and suppliers. This role is central to ensuring smooth communication, accurate task management, and timely reporting in line with contractual obligations and service level agreements (SLAs). The successful candidate will help drive operational efficiency, support compliance, and contribute to the overall performance of the team through proactive coordination and attention to detail.
Role Criteria
- Provide responsive helpdesk and administrative support across different contracts, ensuring tasks are logged and tracked accurately
- Communicate effectively with clients, stakeholders, subcontractors, and suppliers to maintain strong working relationships and resolve queries promptly
- Monitor and manage SLAs to minimise penalty deductions and ensure contractual compliance
- Raise and issue client invoices in line with contract terms and timelines
- Compile and present periodic reports and KPI data to support performance tracking and decision-making
- Support managers and team members with contract administration and general coordination
- Administer third-party and supplier contract periods, ensuring timely alerts for reviews and renewals
- Maintain accurate records using internal IT systems and ensure data integrity across platforms
- Adapt to the needs of different contracts, prioritising tasks and managing workload effectively
- Contribute to a positive team culture by being proactive, reliable, and solution-focused
- Demonstrate an understanding of reactive maintenance and service level agreements
- Provide excellent customer service and problem-solving skills
- Work effectively as a team and independently
- Demonstrate a professional telephone manner
Desirable
- Experience in a call centre environment and/or a background in repairs
- A full UK driving license
Benefits We Can Offer You
- 25 days annual leave plus bank holiday
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Olivia Elias (olivia.elias@mearsgroup.co.uk)
We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive; we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Facilities Services
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Helpdesk Operator employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator
✨Tip Number 1
Familiarise yourself with the specific services offered by Mears Group, especially in relation to the London Borough of Havering. Understanding their operations and community focus will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication with residents and team members. Practising common scenarios you might encounter can prepare you for real-life situations during the interview.
✨Tip Number 3
Network with current or former employees of Mears Group if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Helpdesk Operator role.
✨Tip Number 4
Prepare to discuss your experience in a call centre environment. Be ready to share specific examples of how you've handled challenging situations, as this will showcase your problem-solving abilities and customer service expertise.
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Helpdesk Operator position. Tailor your application to highlight relevant experience in call centre environments and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your IT literacy, customer service skills, and any previous roles that involved administration or helpdesk support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Mears Group's commitment to making a positive difference in the community and your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Helpdesk Operator.
How to prepare for a job interview at Mears Group PLC
✨Showcase Your Customer Service Skills
As a Helpdesk Operator, you'll be the first point of contact for clients. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully handled difficult situations or resolved issues.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Helpdesk Operator at Mears Group. Understanding the key duties, such as scheduling works orders and managing communications, will help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Prepare for Common Interview Questions
Think about how you would respond to typical interview questions like 'How do you handle stress?' or 'Can you give an example of teamwork?' Practising your answers will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the Helpdesk Operator position. This demonstrates your proactive attitude and genuine interest.
