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- Tasks: Lead strategic engagement in digital payment services and manage stakeholder relationships.
- Company: Join Graphics Unlimited, a key player in the UK's largest government department.
- Benefits: Enjoy hybrid working, generous holidays, and a civil service pension with excellent contributions.
- Why this job: Make a real impact on 22 million citizens while promoting diversity and inclusion.
- Qualifications: ITIL certifications preferred; experience in service management and business relationship management required.
- Other info: Opportunities for professional development and a vibrant work culture await you!
The predicted salary is between 60000 - 80000 £ per year.
Join to apply for the Lead Business Relationship Manager role at Graphics Unlimited (Vic) Pty Ltd.
We are seeking a Business Relationship Manager to lead Digital Payment Services within DWP Digital.
DWP. Digital with Purpose. DWP is the UK\’s largest government department, serving 22 million citizens and making approximately £281 billion in payments annually. The scope of our work is significant and impactful. We invite you to join us.
Your Role
As Lead Business Relationship Manager, you will drive strategic engagement across DWP Digital, aligning stakeholder needs with innovative digital payment solutions. You will act as the key interface between Digital Payment Services, DWP Finance, and external partners, influencing product strategy and commercial decisions to maximize value. You will lead our team, managing demand pipelines, ensuring delivery is prioritized, funded, and aligned with departmental goals.
Preferred qualifications include:
- ITIL 4 Foundation certification
- ITIL BRM certification
Opportunities to obtain these certifications will be provided if not already held.
Skills, Knowledge, and Experience
Applicants should demonstrate:
- Deep expertise in understanding organizational goals and challenges, with the ability to align research activities to inform policy and propositions.
The application process involves both a technical and personal statement, showcasing your experience and skills in the following areas:
Technical Statement
- Understanding of organizational goals and challenges, with the ability to align research activities to inform policy and propositions.
Personal Statement
- Proven ability to determine strategic vision and influence senior stakeholders.
- Excellent communication skills, capable of explaining complex issues clearly and building trust.
- Experience in motivating teams and promoting diversity, inclusion, and equality.
- Extensive experience with service management frameworks (e.g., ITIL) and business relationship management.
- Knowledge of the payments and accounting industry landscape, including emerging trends.
Location & Benefits
Locations include Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield, with a hybrid working model.
Salary: £72,664.
Pension: Civil service pension with 28.97% employer contributions, up to £21,050 annually.
Holidays: Starting at 26 days, increasing to 31, plus up to 3 extra days per month on flexi-time and public holidays.
Additional benefits include:
- Recognition awards and a positive work culture
- Flexible working policies
- Volunteer and charitable leave
- Inclusive environment with \’I Can Be Me in DWP\’
- Discounts, interest-free loans, social activities, and professional development opportunities.
Click APPLY for more information and to start your application.
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Lead Business Relationship Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Business Relationship Manager
✨Tip Number 1
Familiarise yourself with DWP Digital's mission and values. Understanding their commitment to serving citizens and the impact of digital payment solutions will help you align your discussions and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of DWP Digital, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced stakeholders in previous roles. Highlighting your ability to communicate complex issues clearly will showcase your fit for the Lead Business Relationship Manager position.
✨Tip Number 4
Stay updated on trends in the payments and accounting industry. Being knowledgeable about emerging technologies and practices will not only impress during interviews but also demonstrate your proactive approach to the role.
We think you need these skills to ace Lead Business Relationship Manager
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Lead Business Relationship Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Strong Technical Statement: In your technical statement, focus on your understanding of organizational goals and challenges. Provide specific examples of how you've aligned research activities to inform policy and propositions in previous roles.
Develop a Compelling Personal Statement: Your personal statement should showcase your ability to influence senior stakeholders and communicate complex issues clearly. Use concrete examples to demonstrate your leadership skills and commitment to diversity, inclusion, and equality.
Proofread and Edit: Once you've drafted your application, take the time to proofread and edit it thoroughly. Check for clarity, grammar, and spelling errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Understand the Role
Make sure you have a clear understanding of what the Lead Business Relationship Manager role entails. Familiarise yourself with DWP Digital's objectives and how digital payment solutions fit into their strategy. This will help you articulate how your skills align with their needs.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to influence senior stakeholders and manage relationships effectively. Highlight instances where you've successfully aligned stakeholder needs with business objectives, as this is crucial for the role.
✨Communicate Clearly
Practice explaining complex issues in a straightforward manner. The interviewers will be looking for your communication skills, so ensure you can convey your thoughts clearly and build trust through your responses.
✨Demonstrate Your Leadership Experience
Be ready to discuss your experience in motivating teams and promoting diversity and inclusion. Share specific examples of how you've led teams to success and fostered an inclusive environment, as these qualities are essential for the position.
