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- Tasks: As a Technical Account Manager, you'll guide customers in maximizing their AWS cloud experience.
- Company: Join AWS, a leader in cloud technology, driving innovation for businesses of all sizes.
- Benefits: Enjoy mentorship opportunities, AWS certifications, and a supportive team environment.
- Why this job: Be a trusted advisor, transforming businesses through cloud adoption while developing your technical skills.
- Qualifications: Bachelor's degree and experience in technical engineering with cloud services preferred.
- Other info: Diverse workforce valued; we celebrate knowledge-sharing and career growth.
The predicted salary is between 43200 - 72000 £ per year.
DESCRIPTION
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops and other enablement sessions.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
BASIC QUALIFICATIONS
- Experience in technical engineering.
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Bachelor’s degree.
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Technical Account Manager UK-PS, Enterprise Support employer: Amazon UK
Contact Detail:
Amazon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager UK-PS, Enterprise Support
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding the specific tools and solutions that AWS offers will help you engage in meaningful conversations with potential customers and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the cloud computing space. Attend industry events, webinars, or local meetups to connect with others who work in similar roles. This can provide insights into the role of a Technical Account Manager and may lead to valuable referrals.
✨Tip Number 3
Develop your consulting skills by practicing how to communicate complex technical concepts in simple terms. As a Technical Account Manager, you'll need to explain solutions to both technical and non-technical stakeholders.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and enterprise support. Follow relevant blogs, podcasts, and news sources to ensure you're knowledgeable about current challenges and innovations in the field.
We think you need these skills to ace Technical Account Manager UK-PS, Enterprise Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical engineering experience and any relevant work with AWS services or cloud technologies. Provide specific examples of how you've solved problems or improved processes in previous roles.
Showcase Customer Engagement Skills: Since the role involves building relationships with customers, include examples of your experience in customer-facing roles. Highlight your ability to understand customer needs and provide tailored solutions.
Tailor Your Application: Customize your application materials to reflect the language and values mentioned in the job description. Use keywords from the posting to demonstrate that you are a good fit for the company culture and the specific role.
How to prepare for a job interview at Amazon UK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services and how they can be applied to solve customer problems. Be prepared to discuss specific services and how you've used them in past experiences.
✨Demonstrate Customer Obsession
Showcase your ability to build trusting relationships with customers. Prepare examples of how you've understood and addressed customer needs in previous roles, emphasizing your proactive approach to problem-solving.
✨Technical Acumen is Key
Be ready to dive deep into technical discussions. Brush up on your knowledge of operational parameters and troubleshooting across various domains like compute, storage, and networking, as these will likely come up during the interview.
✨Highlight Collaboration Skills
Discuss your experience working with cross-functional teams, including developers and executives. Provide examples of how you've collaborated to drive projects forward and achieve common goals.
