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- Tasks: Lead the management of Amazon Lockers, ensuring smooth installations and maintenance.
- Company: Join Amazon, a global leader in e-commerce and technology, known for innovation.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Be part of a dynamic team shaping the future of delivery solutions.
- Qualifications: 5+ years in Excel, a relevant degree, and fluent in Japanese and English.
- Other info: Opportunity to work in a fast-paced environment with a focus on project management.
The predicted salary is between 36000 - 60000 £ per year.
Sales Operations Manager, Amazon Hub Pickup and Return Points (PARP)
地球上で最もお客様を大切にする企業になることを目指すAmazon！あなたのアイディアをAmazonにて形にしませんか？私たちチームはAmazonロッカーなどの受取・返品サービスを通して、お客様へより便利なサービスを提供すべく取り組んでいます。Sales Ops Teamは、日本全国へのロッカー展開の目標に沿って、ロッカーのライフサイクルマネジメントや新しいプロダクトの展開を担っています。
To get there, we need exceptionally talented, bright, and driven people. If you\’d like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Sales Operations Manager – Amazon Locker JP.
Amazon Locker and Counter are an alternative delivery solution available to Amazon customers and as the Sales Operations Manager, you will own the functionality of fleet hardware and software solutions. Working with the 3rd party organizations that are responsible for Internet Service provision and Hardware faults or Maintenance calls outs, the role of the Sales Operations Manager will be to arrange and optimize new location installations, hardware moves or decommissions and to manage Locker downtime. This includes the speed with which we respond to outages. Determining the optimum solution set-up on a location by location basis will be the responsibility of the Sales Operations Manager working in conjunction with the service providers. Closely collaborating with the Business Development Managers and Account Managers in JP, the Sales Operations Manager will also be in daily contact with the extended worldwide Pickup and Return Points team, establishing timelines for new deployments and creating an executable pipeline of primed locations for Installation service providers and Maintenance teams alike. The ideal candidate will exhibit strong project management and interpersonal skills with the ability to work in a fast-paced, innovative climate. Previous experience in IT roll-outs or projects of a similar nature would make for a good platform to step into this role from. The role will also require expertise both in internal team project management and include the management of a small team of external technical personnel.
Related information
[Department] https://www.amazon.co.jp/b?node=5637343051
[Job Function] https://www.amazon.co.jp/b?node=5609903051
[Location] https://www.amazon.co.jp/b?node=5589794051
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
• Own the hardware and software elements of Amazon Lockers in Japan, creating a robust schedule of physical installations
• Manage global supply chain working with product team, SCM team, and suppliers.
• Manage new feature launch/update of operating tool and systems
• Own new product introduction
• Maintain service uptime of 99% by working with vendors, suppliers and Maintenance teams
• Manage and report on the following key metrics on a weekly basis
o Service Uptime
o Delivery performance impacts as a result of kiosk faults
o Customer concessions due to kiosk fault
o % of issues resolved remotely
o Time taken to respond to incidents
o Health of Locker fleet (% of bins available)
BASIC QUALIFICATIONS
– 5+ years of Microsoft Excel experience
– Bachelor\’s degree in Supply Chain Management, Business Administration, Finance, Economics, Computer Science, Engineering, or related field
– Experience defining, refining and implementing sales processes, procedures and policies or equivalent
– Fluent Japanese
– Business English
PREFERRED QUALIFICATIONS
– 5+ years of finance, business management and sales operations experience
– Experience working within a high-growth, technology company
– Experience with sales CRM tools such as Salesforce or similar software
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Sales Operations Manager, Amazon Hub Pickup and Return Points (PARP) employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Manager, Amazon Hub Pickup and Return Points (PARP)
✨Tip Number 1
Familiarise yourself with Amazon's Locker and Counter services. Understanding the specifics of how these systems operate will give you an edge in discussions during interviews, showcasing your genuine interest and knowledge about the role.
✨Tip Number 2
Network with current or former employees in similar roles at Amazon. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the Sales Operations Manager position.
✨Tip Number 3
Brush up on your project management skills, especially in relation to IT roll-outs. Being able to discuss relevant experiences where you've successfully managed projects will be crucial in proving your capability for this role.
✨Tip Number 4
Prepare to discuss metrics and performance indicators relevant to sales operations. Being able to articulate how you've used data to drive decisions in previous roles will resonate well with the hiring team.
We think you need these skills to ace Sales Operations Manager, Amazon Hub Pickup and Return Points (PARP)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Sales Operations Manager position. Familiarise yourself with Amazon's operations, especially regarding their Hub Pickup and Return Points.
Tailor Your CV: Highlight your relevant experience in sales operations, project management, and any technical skills that align with the job description. Use specific examples to demonstrate your achievements and how they relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Amazon's culture and how your skills can contribute to their goals, particularly in managing hardware and software solutions.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Excel and any experience with sales CRM tools like Salesforce. Also, highlight your fluency in Japanese and business English, as these are crucial for the role.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Operations Manager at Amazon Hub Pickup and Return Points. Familiarise yourself with the key metrics mentioned in the job description, such as service uptime and delivery performance impacts.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences that demonstrate your project management abilities. Highlight any relevant IT roll-outs or similar projects you've managed, as this will resonate well with the interviewers.
✨Be Ready to Discuss Metrics
Since the role involves managing and reporting on key metrics, be prepared to discuss how you have tracked and improved performance metrics in previous roles. This shows your analytical skills and understanding of operational efficiency.
✨Demonstrate Cultural Fit
Amazon values diversity and inclusion, so be ready to discuss how you can contribute to this culture. Share experiences that highlight your ability to work in diverse teams and adapt to different working environments.
